Casino Manager

Grosvenor Casinos; West of England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Grosvenor Casinos Bristol is seeking a Casino Manager to lead our 24-hour venue, overseeing gaming, hosting and electronic gaming operations while driving customer experience and commercial performance.

You will manage shifts, develop a multi-skilled team, ensure Safer Gambling compliance, and maintain high presentation standards across the gaming floor.

Qualifications

• Casino management experience and track record of running a gaming operation.
• Strong knowledge of UK casino gaming legislation and compliance.
• Proven ability to drive commercial performance, sales and yield.
• Excellent knowledge across live and electronic gaming and customer hosting.
• Understanding of Safer Gambling and safe gaming environments.
• Customer-first mindset with the ability to inspire a diverse team.
• Confident leadership, coaching and people development skills.

Responsibilities

• Take ownership of casino operation during shifts, partnering with senior management.
• Deliver a safe, exciting and commercially successful venue for customers.
• Drive performance on the gaming floor with focus on occupancy, margins and dwell time.
• Coach and develop the team, building skills and confidence.
• Build a flexible, multi-skilled team to adapt to customer demand.
• Maintain high standards of presentation for floor and equipment.
• Handle customer queries and disputes professionally and fairly.
• Uphold Safer Gambling standards, compliance and security per policies.

Skills

Casino management experience

UK gaming legislation

Commercial performance

Live & electronic gaming

Customer hosting

Safer Gambling

Leadership & coaching

Job description

Casino Manager

Bristol | Full Time | Permanent

Location: 266 Anchor Rd, Bristol BS1 5TT. Free parking available.

Rota: 40 hours a week including evenings, nights and weekends.

At Grosvenor Casinos, we’re all about creating memorable experiences that excite and entertain. And as our Casino Manager, you’ll be right at the heart of it.

This is much more than managing the gaming floor. You’ll lead our gaming, hosting and electronic gaming operation, inspire your team to deliver brilliant customer experiences, and play a pivotal role in the overall success of the venue.

You’ll be visible, hands-on and commercially focused, bringing energy to every shift and creating an environment where customers want to stay longer, return more often and recommend us to others.

About Bristol Casino

Grosvenor Casino Bristol is a vibrant, welcoming 24 hour venue with a loyal customer base and a friendly, energetic team. With live table gaming, slots, electronic roulette, poker and sports viewing, every day is exciting. We pride ourselves on great service, strong teamwork and a supportive culture where everyone can grow and thrive.

What you’ll be doing

As Casino Manager, you’ll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

You’ll

• Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
• Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
• Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
• Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
• Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

What will make you a great fit?

You’ll already have casino management experience and know what it takes to run a successful gaming operation.

You’ll Also Bring

• Strong knowledge of UK casino gaming and gaming legislation.
• Proven experience of driving commercial performance, sales and yield.
• Excellent knowledge across live gaming, electronic gaming and customer hosting.
• A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
• A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.
• Confident leadership skills and the ability to get the best from a diverse team.
• Strong coaching and people-development skills.

Why Grosvenor?

This is an opportunity to take a leading role in an exciting, fast-paced casino environment where people, customers and performance all matter.

If you’re a passionate casino leader who knows how to bring out the best in people, create brilliant customer experiences and deliver strong commercial results, we’d love to hear from you.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

#GrosvenorCasinos