Customer & Dealer Support

Grosvenor Casinos; West of England; On-site; GBP 12,000 - 19,000; Full time

Benefits offered by this job

Prime Bristol location

Free parking

Weekend meals

Team socials

Supportive environment

Job summary

Grosvenor Casinos Bristol is seeking confident casino dealers to join a fast-paced, 24/7 gaming floor. You’ll greet guests, explain games, supervise tables and uphold safer gambling standards while delivering engaging service.

You’ll support dealers, ensure smooth table operations, and contribute to a lively, award-winning venue. Experience as a casino dealer and a valid PFL issued by the Gambling Commission are required; flexibility for nights and weekends is essential.

Qualifications

• Active PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Responsibilities

• Drive smooth table operations and support dealers
• Engage customers and ensure an engaging experience on the gaming floor
• Supervise tables and uphold game integrity and safety standards
• Greet guests, explain games, and handle interactions with confidence
• Uphold safer gambling standards and contribute to a secure, memorable gaming environment

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Bristol Casino

Grosvenor Casino Bristol is a vibrant, welcoming 24 hour venue with a loyal customer base and a friendly, energetic team. With live table gaming, slots, electronic roulette, poker and sports viewing, every day is exciting. We pride ourselves on great service, strong teamwork and a supportive culture where everyone can grow and thrive.

Site-Specific Benefits

• Prime central Bristol location with excellent public transport links for easy commuting.
• Free secure parking in a local car park while you’re on shift.
• Weekend food options available, keeping you fuelled during busy periods.
• A lively team social calendar packed with fun events throughout the year.
• A friendly, supportive environment that makes every shift enjoyable and engaging.

We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role - where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills & Experience Needed

• Active PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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