Designate General Manager

Grosvenor Casinos; West of England; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Prime central Bristol location

Free secure parking

Weekend food options

Lively team social calendar

Supportive environment

Job summary

Grosvenor Casinos Bristol is seeking a dynamic General Manager to lead a high-energy venue with responsibility for 35–150 colleagues. You will steer performance across gaming and food & beverage, guided by data insights to grow revenue, visitation and profitability.

You will coach senior managers, uphold regulatory standards, and foster a culture that makes guests feel valued and teams proud to belong. This role offers autonomy with real impact and opportunity for growth.

Qualifications

• Experience leading large, customer-facing teams in a high-volume venue.
• Strong commercial acumen with ability to read data, drive revenue and manage P&L.
• Resilient, confident decision-maker with sound judgement under pressure.
• Proven ability to coach, mentor and develop managers and leaders.
• Able to cover a mix of daytime/evening shifts, including weekends when needed.

Responsibilities

• Lead the venue to its full potential from gaming floor to bar and dining areas.
• Use data and insight to drive revenue, visitation and margin growth.
• Coach and develop managers into confident, future leaders.
• Uphold player protection and compliance in a regulated environment.
• Create a culture where customers feel valued and teams feel proud to belong.

Skills

Team leadership

Commercial mindset

Resilience & confidence

Judgement

People development

Flexible shifts

Customer focus

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Bristol Casino

Grosvenor Casino Bristol is a vibrant, welcoming 24 hour venue with a loyal customer base and a friendly, energetic team. With live table gaming, slots, electronic roulette, poker and sports viewing, every day is exciting. We pride ourselves on great service, strong teamwork and a supportive culture where everyone can grow and thrive.

Site-Specific Benefits

• Prime central Bristol location with excellent public transport links for easy commuting.
• Free secure parking in a local car park while you’re on shift.
• Weekend food options available, keeping you fuelled during busy periods.
• A lively team social calendar packed with fun events throughout the year.
• A friendly, supportive environment that makes every shift enjoyable and engaging.

Designate General Manager

Location: Bristol

Benefits: A competitive GM level salary with bonus potential of up to 60%, car allowance, private medical + excellent additional benefits

Why Join Us?

A leadership role with real stretch: You’ll influence every part of a venue and lead teams of 35–150 people, driving culture, customer experience and performance.

An induction that sets you up to succeed: Three to six months of hands on development across multiple venues, supported by some of our strongest GMs.

A culture that’s moving forward: Our winning behaviours “From Like to Love” is reshaping how we work, with rising team satisfaction and NPS scores that show the difference.

Work that genuinely matters: You won’t just run a venue; you’ll build one by leading on standards, people, performance and atmosphere.

Autonomy when it counts: If you have great ideas, we can give you autonomy to make decisions happen and shape what’s right for your customers and team.

Support that grows with you: From your personal management licence to leadership development and ongoing mentoring.

What You’ll Be Doing

• Leading your venue to its full potential from the gaming floor to the bar
• Using data and insight to think outside the box in order to drive revenue, visitation and margin growth
• Coaching and developing managers into confident future leaders
• Upholding player protection and compliance in a regulated environment
• Creating a culture where customers feel valued and teams feel proud to belong

What You Bring

• Experience leading large teams in high volume, customer led environments
• A commercial mindset with confidence using data and managing P&L
• Resilience paired with confidence and assured decision making
• Strong judgement in regulated or standards driven settings
• Proven ability to develop others and help shape a great working culture
• Able to work a mix of daytime and evening shifts, including some weekends when needed
• A natural connection with customers and a people centred approach.

Why This Role?

You’ll be hired, paid and supported like a GM from day one, long before taking on your own venue. Grosvenor is investing heavily in product, technology and customer experience, with more growth ahead thanks to new regulatory changes. You’ll be stepping into a business with momentum, backed by a culture that genuinely puts people first.

If you’ve been waiting for the chance to run something bigger, influence culture and lead with real autonomy, this is it.

Ready to lead somewhere that gives you the space to excel?

If this sounds like your next step, we’d love to hear from you.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you’re looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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