General Manager

Professionals At Play; West of England; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Achievable bonus scheme

Tips & service charge shared among the

50% off food & drink

Job summary

King Pins Bristol Cabot Circus seeks a General Manager to lead a large hospitality team and deliver an exceptional guest experience across its bowling venue. You will drive business planning, training, and culture to ensure high standards and strong financial performance.

The role requires hands-on leadership, weekend availability, and a passion for delivering a fun, professional environment. Competitive salary and bonus schemes are offered within a dynamic, family-friendly brand.

Qualifications

• Experience leading large teams in hospitality.
• Strong people and communication skills.
• Proven ability to drive targets and service standards.

Responsibilities

• Deliver outstanding gaming experience for guests on every visit.
• Create and execute quarterly business plans.
• Lead, train and develop a winning team.
• Manage a P&L to hit financial targets and bonuses.
• Ensure safety, licensing, and regulatory compliance.

Skills

Leadership

Team management

Hospitality

P&L management

Training & coaching

Customer service

Job description

GENERAL MANAGER

KING PINS BRISTOL CABOT CIRCUS

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? The ultimate bowling experience for all the family. You’ll find state-of-the-art Ten Pin and Duck Pin lanes, ice-free curling, shuffleboard, tech darts, batting cages, air hockey, arcade games, karaoke booths, mini golf and more! Pins Leisure is the Crown Jewels of bowling.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU:

In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Creating and delivering quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Ensuring the business is managed correctly to achieve Quarterly and Yearly Bonus
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Be an industry expert in all areas of duty management

WHAT WE WANT FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. King Pins is about being professionals who bring the playground to the bar, and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time
• Can you motivate and lead a team?
• Display a good work ethic and share knowledge?
• Confidently create positive team culture and reinforcement?
• Work Autonomously and utilise resources where available?

WHAT YOU GET;

• Competitive salary
• Achievable bonus scheme
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Holiday allowance increasing each year with length of service
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE KING PINS TEAM?