General Manager

JR United Kingdom; Walsall; On-site; GBP 35,000 - 55,000; Full time

Job summary

A dynamic import/distribution business is seeking a General Manager to oversee Customer Service and Warehouse operations. The ideal candidate will drive team performance, enhance processes, and shape the organizational culture. This role requires a strong leader with proven management experience and an adaptability to various sectors.

Qualifications

• Proven experience managing operations teams in a warehouse or customer service setting.
• Strong people manager with a structured, process-led approach.
• Exposure to HR processes or relevant qualifications is advantageous.

Responsibilities

• Lead and manage a 10-person operations team including 2 supervisors.
• Ensure the compliant delivery of daily outbound goods.
• Drive improvements in structure, process, and team culture.

Skills

People management

Process improvement

Team leadership

Job description

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We’re hiring a General Manager to lead Customer Service and Warehouse operations for a growing import/distribution business. This role is all about people, process, and performance

Responsibilities

• Lead & manage a 10-person ops team (incl. 2 supervisors)
• Ensure smooth, compliant delivery of daily outbound goods out
• Drive improvements in structure, process, and team culture
• Partner with 3rd-party HR on people strategy & policy and delivery

Requirements

• Proven experience managing ops teams (warehouse/CS)
• Strong people manager with a structured, process-led approach
• Exposure to HR processes or qualifications a plus
• Comfortable in a warehouse setting with a corporate mindset
• Sector background flexible – it’s about the person