General Manager

Anderson Wright Consulting; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading provider of high-end flexible office space is looking for a dynamic General Manager for its flagship site in Birmingham. This hands-on leadership role involves operational oversight, team management, and fostering client relationships to maintain premium service standards. The ideal candidate will have a background in hospitality or property management and possess strong leadership skills.

Benefits

25 days holiday + bank holidays

Company pension scheme

Ongoing training and career progression opportunities

Qualifications

• Experience in a client-facing operational leadership role.
• Commercially minded with the ability to drive retention.
• Knowledge of property or workspace operations is a strong advantage.

Responsibilities

• Full operational responsibility for the site.
• Lead and manage the on-site team.
• Ensure compliance with Health & Safety regulations.

Skills

Leadership

Client Engagement

Communication

Problem Solving

Attention to Detail

Job description

General Manager / Front of House Manager Premium Flexible Workspace

Location: Birmingham City Centre

Salary: Competitive + Benefits

Contract: Full-Time, Permanent

A leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham.

This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.

THE ROLE

• Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionality
• Build and maintain strong relationships with clients, ensuring high levels of retention and satisfaction
• Lead and manage the on-site team, including recruitment, training, absence management, and performance reviews
• Oversee all facilities and supplier management, ensuring the space is always presented at an exceptional standard
• Act as a key point of contact for escalated client issues and ensure prompt, professional resolutions
• Manage the site helpdesk and coordinate responses to all operational requests
• Ensure compliance with Health & Safety regulations across the site
• Support sales efforts by conducting viewings and promoting additional services
• Plan and host community events to enhance tenant engagement
• Working from the Prestigious Birmingham City Centre Location

IDEAL CANDIDATE

• Experience in a client-facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management)
• Confident team leader with excellent people management skills
• Exceptional organisational and problem-solving ability
• Strong communication skills calm, professional, and approachable
• High attention to detail and pride in maintaining a premium environment
• Commercially minded with the ability to drive retention and promote services
• Knowledge of property or workspace operations is a strong advantage
• Live within commutable distance to Birmingham City Centre

PACKAGE & BENEFITS

• Competitive salary (based on experience)
• 25 days holiday + bank holidays
• Company pension scheme
• Ongoing training and genuine opportunities for career progression
• Working from a flag ship location

Interested in leading one of Birmingham s most impressive flexible workspaces?

Apply today with your CV and one of the team will contact you if you are shortlisted.

General Manager / Front of House Manager Premium Flexible Workspace