General Manager, Gloucester

Marston's PLC; Gloucester; On-site; GBP 42,000; Full time

Job summary

A leading pub chain is seeking a General Manager for its community pub in Gloucester, focusing on food service and customer engagement. This role involves leading a dynamic team, driving sales, and ensuring exceptional guest experiences in a vibrant environment. Offering a competitive salary, bonuses, and numerous benefits, this position is ideal for a driven individual passionate about community and hospitality.

Benefits

Bonus and incentive schemes

Access to discounts through the Cheers Platform

Pension plan

On-site accommodation

Private healthcare

Training and development programs

Qualifications

• Experienced General Manager with a strong background in food and drink.
• Ability to recruit, develop, and engage team members.
• Dynamic and energetic approach to growing the business.

Responsibilities

• Lead all aspects of pub operations effectively.
• Engage with customers and staff to enhance experience.
• Develop creative strategies to increase sales.

Skills

Leadership

Team Development

Customer Engagement

Sales Growth

Creativity

Job description

We're looking for a General Manager for a food-led community pub in Gloucester. Salary up to £42,000 plus bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains, operating over 1,300 pubs, bars, and hotels. We are seeking a talented General Manager to lead the team at the Haywain, Gloucester, and drive success!

What you get

At Marston’s, we prioritize our people and offer benefits including:

• Bonus and incentive schemes for additional earnings
• Access to discounts through the Cheers Platform
• Pension plan
• On-site accommodation
• Private healthcare
• Training and development programs

About the pub

The Haywain is a large community hub featuring a central bar, darts and pool tables, and a family-friendly dining area serving pub classics, light bites, and Sunday Roast. Its south-facing garden is perfect for summer drinks and alfresco dining. Known for weekly quizzes, bingo, and family events, it attracts diverse demographics, including local seniors, families, workers, and students. Currently, the pub generates an average weekly sales of £20,000, with 70% from food. Accommodation for the General Manager is available.

We seek a driven, dynamic, and experienced General Manager who understands the community and has a strong background in both food and drink. The ideal candidate will be energetic, innovative, and passionate about growing the business and leading their team from the front.

Have you got what it takes?

The role demands energy and creativity. You should enjoy engaging with your team and customers, and be eager to find new ways to increase sales and enhance the customer experience. A leadership style that nurtures your team and drives growth is essential.

As a General Manager, you will:

• Care about recruiting, developing, and engaging your team
• Be responsible for all aspects of pub operations
• Prioritize staff and customer satisfaction
• Think creatively about increasing sales and business growth
• Create a lively, enjoyable atmosphere for customers

Are we right for you?

Our pubs serve a mix of traditional and innovative dishes, complemented by a diverse drinks portfolio including well-known brands and craft ales. As a General Manager, you will enjoy a challenging yet rewarding environment with opportunities for career progression. Support from your area manager is always available.