General Manager - UK

Zizzi Restaurants; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Zizzi Restaurants as a General Manager and lead a passionate team in delivering exceptional dining experiences. Your role involves recruiting and developing talent, ensuring customer satisfaction, and achieving financial targets, all while embodying Zizzi’s values of growth, individuality, and togetherness.

Benefits

Company Bonus Scheme

Generous tronc system

50% off at Zizzi & ASK Italian

Free meals on shift

Discounts on cinema tickets and travel

Wagestream for instant access to wages

Employee Assistance Programme

28 days holiday (pro-rata)

Opportunities for career development

Company pension contributions

Qualifications

• Enthusiastic, team-oriented leader with a passion for food and service.
• Expertise in Italian cuisine is a plus.
• Strong focus on compliance, wellbeing standards, and financial performance.

Responsibilities

• Recruit and develop an engaged team aligned with Zizzi's values.
• Ensure exceptional customer service and coaching for your team.
• Achieve financial targets and optimize profitability.

Skills

Leadership

Customer Service

Team Development

Passion for Food

Job description

Calling all Pizza lovers!!.......(Pasta lovers are welcome too)

Competitive Salary inc Generous Bonus Scheme and Tronc

Zizzi General Managers have a crucial role, working closely with the Head Chef to ensure the restaurant's success. You will promote our culture and embody our values within the team. We seek enthusiastic, team-oriented leaders who are not afraid to get involved and ensure our customers have a great experience every time. A passion for food and service, along with high standards, is essential. Lead by example and be a positive role model.

What You'll Get

• Company Bonus Scheme
• Generous tronc system rewarding customer tips
• 50% off at Zizzi & ASK Italian (including drinks) for you and your friends
• Free and heavily discounted menu on shift
• Wagestream for instant access to earned wages
• Discounts on cinema tickets, travel, and big brands
• Access to online community for rotas and payslips
• Free Employee Assistance Programme including GP and wellbeing support
• 28 days holiday (pro-rata)
• Opportunities for career development and progression
• Company pension contributions

What will you be doing? Here's a snapshot:

• Leading people: recruiting, onboarding, developing, inspiring, and retaining top talent to build an engaged team aligned with our culture and values.
• Providing exceptional customer service by coaching your team to do the same, ensuring every guest has a great experience.
• Becoming an expert in our food offerings, especially Italian cuisine, and sharing this passion with your team and customers. Ensuring only perfect plates leave the kitchen.
• Achieving financial targets, optimizing contribution, and maximizing profitability by reviewing performance and implementing improvements.
• Ensuring compliance with policies and procedures, maintaining safety and wellbeing standards for your team and customers.

Our Zizzi Values guide us:

Growth: Striving to be better every day, seeking continuous improvement in our team, business, and contributions to the world.

Individuality: Celebrating differences and encouraging everyone to be their best selves.

Drive: Making things happen, overcoming challenges, and motivating for more.

Togetherness: Supporting each other, embracing challenges and successes alike.

Fun: Enjoying the journey, maintaining a light-hearted spirit despite our goals.

We are Zizzi. We are a family. It’s never just me, always we. Customers included.