General Manager

Clutter; Rugby; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Flexible work options

Health, wellness & retirement plans

Global connectivity and growth

Job summary

Iron Mountain in Rugby, United Kingdom is seeking an experienced General Manager to lead the Warehouse and Logistics team for a major retail customer. You will be responsible for service delivery, cost management, revenue enablement, and people leadership across critical operations, including 24/7 retail coverage.

The role requires proven experience managing 24/7 retail operations, strong logistics leadership, and excellence in people and project management.

Qualifications

• Proven experience leading 24/7 retail operations.
• Strong background in logistics or ecommerce retail management.
• Track record building high-performing teams and driving change.
• Experience with P&L, budgeting, forecasting and resource planning.

Responsibilities

• Drive operating budgets, control costs, and use KPIs to improve service delivery and accountability.
• Lead and develop high-performing teams; manage stakeholder relationships and talent development.
• Ensure safety, facility and operational compliance across the site and with corporate standards.

Skills

24/7 retail ops

Logistics leadership

People management

Project & financial acumen

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced General Manager to join our Warehouse and Logistics team in Rugby. In this role, you will be responsible for managing service delivery, cost management, revenue enablement, and people leadership across key operations for a major retail customer, with mandatory experience managing 24/7 retail operations.

What You'll Do

In this role, you will:

• Drive operational performance and financial management: Manage annual operating budgets, control resource costs, and use KPIs to analyse service delivery, improve performance, and maintain accountability.

• Lead high-performing teams and stakeholder relationships: Interface directly with customers, maintain high-quality client relationships, and lead selection, talent development, and succession planning.

• Ensure safety, facility, and operational compliance: Oversee facility management to corporate standards, ensure proper system usage across teams, and prioritize colleague, visitor, and client health and safety.

What You'll Bring

The ideal candidate will have:

• Proven experience managing 24/7 retail operations.

• Logistics & Leadership Expertise: Sufficient background as an operational manager within the logistics or e-commerce retail sector.

• Service & People Management: Strong skills in building high-performing teams, driving continuous improvement, and resolving complex operational problems in a multi-cultural environment.

• Project & Financial Acumen: Demonstrated capability in project management, P&L management, and strategic resource forecasting.

What We Offer

• Rugby, United Kingdom

• Competitive compensation and benefits aligned with experience

• Generous paid time off and holiday entitlement

• Flexible work options to support work-life balance

• Comprehensive health, wellness, and retirement plans

• Continuous learning, professional growth, and international connectivity across a global organization