General Manager

Zanna Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Quarterly performance-related bonus

Training and progression opportunities

Staff wellbeing programme

Staff social events

Staff referral scheme

50% off food at all venues

Free staff meals on shift

Job summary

Zanna Group is seeking a General Manager for Department Bonded, our space on Lower Byrom Street in Manchester. Lead daily operations, develop staff, and ensure outstanding customer experience across all departments.

You will drive profitability, manage budgets, and uphold health and safety standards in a busy hospitality setting. Competitive pay with a quarterly bonus and ample progression opportunities are offered, alongside wellbeing support, staff events, and significant staff benefits in a

Qualifications

• You will have prior experience in a similar General Manager role in hospitality.
• Ability to manage budgets, control costs and drive profitability.
• Proactive and able to multi-task workflows and systems.
• Natural leader capable of motivating and developing your team.
• Attention to detail in venue operations including health and safety.

Responsibilities

• Oversee daily operations across all departments.
• Develop staff whilst maintaining product and service standards.
• Manage premises, housekeeping and health and safety.
• Contribute to financial targets and maximize sales and profitability.
• Ensure efficient cost control and excellent customer experience.

Skills

Leadership

Budget management

Customer experience

Health and safety

Team development

Job description

Department Bonded, Our newest space on Lower Byrom Street in the heart of St John's. Rooted in specialty coffee, Department focuses on calm, considered spaces designed to work throughout the day. Coffee is central to the offer and is roasted by Allpress Espresso, with a menu that balances well-made classics alongside seasonal and speciality drinks. Pastries and food are prepared in-house, with fresh juices pressed daily.

The Role

As General Manager you will be responsible for managing the overall daily operations including: managing and developing staff, maintaining and developing product and service standards ensuring outstanding customer experience. You will ensure the efficient management of premises, general housekeeping and health and safety, across all departments. Contributing to financial targets is a key aspect of this role. You will use your knowledge and experience to ensure sales and profitability are maximised and costs are controlled.

About You

You will:

• have experience of working within a similar role and environment, where quality and consistency go hand in hand;
• the ability to use various back of house systems, manage budgets, control costs and drive profitability;
• be proactive with the ability to keep on top of work-flows and systems;
• be a natural leader, with the ability to motivate, energise and develop your team;
• have an eye for detail in every aspect of the venue operation including health and safety, premises management; and
• have a passion for hospitality and keep on top of industry trends and developments.

We Offer

• Competitive rates of pay
• Quarterly performance related bonus
• Excellent training and progression opportunities
• 24/7 employee assistance and well being programme
• Staff social events
• Staff referral scheme
• 50% off food at all our venues
• Free staff meals whilst on shift