Assistant General Manager

Mosaic-Pub-; Greater London; On-site; GBP 34,000 - 43,000; Full time

Benefits offered by this job

On-site accommodation

Weekly KPI bonus

Annual team party

48-hour contract

Food discount

Drink discount

Company pension

Team meals

Career progression

Job summary

Victoria Stakes is a Muswell Hill pub and events venue hiring an Assistant General Manager to oversee daily operations, lead a hospitality team, and ensure exceptional guest experiences.

Working with the General Manager, you will manage service standards, staff training and scheduling, budgeting, and KPIs while maintaining health and safety compliance. On-site accommodation is available and a discretionary weekly bonus scheme supports a strong work-life balance.

Qualifications

• Must have managerial experience in pub/restaurant/hospitality.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of health, safety and food hygiene standards.
• Able to work evenings, weekends and holidays.
• Passion for delivering outstanding customer service.

Responsibilities

• Support General Manager in daily operations including opening/closing, cash handling and inventory.
• Lead, train and motivate staff; assist with scheduling and performance reviews.
• Ensure outstanding customer experience and build relationships with regular guests.
• Uphold high standards in food, drink and service; coordinate with kitchen/bar teams.
• Ensure health, safety, and licensing regulations are followed.
• Assist in budgeting, monitor expenses and analyze performance data.

Skills

Leadership

Team motivation

Communication

Problem solving

Flexibility

Job description

Located at the heart of Muswell Hill, Victoria Stakes is an independent pub and events venue that combines traditional charm with modern versatility. The pub boasts a welcoming main bar, a stylish first-floor dining room perfect for private gatherings, and a cozy outdoor area ideal for relaxing with friends. Known for its warm atmosphere, seasonal menu, and expertly curated drinks selection, it’s a go-to destination for locals and visitors alike. Victoria Stakes is also an exceptional choice for events, offering customizable spaces and attentive service for birthdays, weddings, corporate functions, and more. With its convenient location and commitment to hospitality, Victoria Stakes is more than just a pub – it’s a cornerstone of the Muswell Hill community.

Role Overview:

As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Key Responsibilities:

• Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
• Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
• Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
• Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
• Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
• Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications:

• Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving abilities.
• Knowledge of health, safety, and food hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for delivering outstanding customer service and a positive guest experience.

What We Offer:

• on-site accommodation available
• a discretionary bonus scheme paid out weekly based on the site KPI's
• our annual team party
• 48 hour contract and a commitment for a good work/life balance
• 50% off food and 20% off drink in all our venues
• and the usual - pension and team meals
• great progression opportunities within the company