General Manager

Mosaic Pub & Dining; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Annual team party

50% off food in all venues

Refer a friend program

Pension

Team meals

Job summary

Mosaic Pub & Dining is seeking a Superstar General Manager for Victoria Stakes in Muswell Hill. You will oversee all aspects of the restaurant and bar operations, ensuring customer satisfaction and financial performance while managing a high-performing team.

The role offers a competitive discretionary bonus scheme, a commitment to work/life balance, live-in options for the right candidate, and various perks including 50% off food across venues. Ideal candidates will have proven experience and a passion for hospitality.

Qualifications

• Proven experience as a General Manager in a similar venue.
• Ability to lead, motivate, and develop a high-performing team.
• Strong attention to detail and exceptional customer service skills.

Responsibilities

• Oversee all aspects of the restaurant and bar operations.
• Manage staff and ensure high customer satisfaction.
• Maintain financial performance and implement strategies for profitability.

Skills

Leadership

Customer service

Budget management

Organization and planning

Multi-tasking

Job description

Located at the heart of Muswell Hill, Victoria Stakes is an independent pub and events venue that combines traditional charm with modern versatility.

The pub boasts a welcoming main bar, a stylish first‑floor dining room perfect for private gatherings, and a cozy outdoor area ideal for relaxing with friends. Known for its warm atmosphere, seasonal menu, and expertly curated drinks selection, it’s a go‑to destination for locals and visitors alike.

Victoria Stakes is also an exceptional choice for events, offering customizable spaces and attentive service for birthdays, weddings, corporate functions, and more. With its convenient location and commitment to hospitality, Victoria Stakes is more than just a pub – it’s a corner stone of the Muswell Hill community.

We're currently on the lookout for a Superstar General Manager.

More about the Role:

As the General Manager, you will be responsible for overseeing all aspects of the restaurant and bar operations. This includes managing staff, ensuring a high level of customer satisfaction, and maintaining financial performance. You will be the driving force behind the day-to-day operations and long-term strategic planning.

Our Ideal Requirements:

• proven experience as a General Manager in a similar venue is highly desirable
• lead, motivate, and develop a high‑performing team, including hiring, training, and scheduling staff
• manage budgets, monitor the site’s financial performance, and implement strategies to increase profitability
• a notable interest in fantastic food, cocktails, wine and beer
• great attention to detail, high standards and exceptional customer service skills
• develop and execute marketing strategies to attract and retain customers, including special events and promotions
• a proven track record of effective organisation and planning
• a can‑do, enthusiastic attitude with the ability to multi‑task

What's in it for you:

• a very competitive discretionary bonus scheme paid out monthly based on the site’s bottom line
• our annual team party
• 48‑hour contract and a commitment for a good work/life balance
• 50% off food in all our venues
• refer a friend program
• and the usual - pension and team meals

We are also able to offer a live‑in position for the right candidate!