General Manager

Grind; Greater London; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

NEST Pension

Meal on Duty

Friends & Family Discount

Crew Card

Employee Loan

Referral Bonus

Job summary

Grind, a London-based hospitality company, is seeking an experienced General Manager to lead the team, drive service and sales, and be the energetic face on the floor.

You will oversee front and back of house, train staff, generate rotas, analyze P&Ls, and ensure budgets and KPI targets are met while upholding Grind standards in a fast-paced environment.

The role requires strong leadership, communication, and the ability to motivate a diverse team to deliver exceptional guest experiences.

Qualifications

• Experience in running high-volume, fast-paced restaurant operations.
• Ability to train and develop staff across Front of House and Back of House.
• Experience with rotas, P&L, and budgeting.

Responsibilities

• Lead a team of 30–45 staff and ensure Grind standards.
• Uphold Steps of Service and exceed guest expectations.
• Develop daily briefings and weekly rotas for payroll.
• Manage budgets and P&L forecasting to hit targets.
• Drive service and sales with energy on the floor.

Skills

Managerial leadership

Communication skills

Team management

Staff training

Job description

A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London's busiest people.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion on the floor! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold Grind standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos between Front of House & Back of House teams and drive sales through the training of all staff.

We are looking for an experienced General Manager with knowledge and experience that typically comes from a similar role or equivalent exposure. You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business. Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be a part of your daily duties.

Role responsibilities.

• Successfully run a high volume & fast-paced restaurant in line with Grind standards
• Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
• Effectively lead a team of up to 30-45 employees
• Create daily brief sheets for all Front of House sections of the restaurant
• Generate and complete weekly rotas to support payroll
• Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
• Strategically manage and meet budgets & business targets
• Provide ongoing training & developing programs to all team members
• Hire and onboard all new site employees into the business
• Implement effective staff initiatives and strategies (to improve retention and team engagement)
• To motivate all staff and project a positive attitude at all times
• To ensure all staff receive regular training, according to Grind's procedures, relevant to their job description, and that training is documented and kept on file.
• Displays a smart and professional appearance, representing the company in a positive manner
• To undertake regular team meetings and participate in necessary Management meetings

You’ll have.

• Strong managerial and leadership skills
• A keen eye for the finer details
• Possess excellent communication skills to enable effective dialogue with colleagues and customers
• Ability to work well under pressure and use initiative
• Ability to problem solve and elevate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.