General Manager

Harri; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

KE Hotels, owner of Moxy Manchester, is seeking a dynamic General Manager to lead operations and drive guest experiences.

You will own day-to-day operations, people, guest satisfaction, and financial performance, working closely with the Marriott network to deliver the Moxy brand's distinctive energy.

This hands-on role requires energy, visible leadership, and a passion for developing a high-performing team in Manchester.

Qualifications

• Experienced General Manager or senior deputy capable of leading a lifestyle hotel.
• Minimum 2 years in a senior hotel leadership position.
• Experience with Marriott or international brands preferred.
• Strong commercial awareness with proven P&L management.

Responsibilities

• Lead all hotel operations with a focus on guest service and performance.
• Own the financial performance including budgeting and forecasting.
• Drive commercial performance through sales, revenue and marketing.
• Inspire and develop a high-performing, guest-focused team.
• Maintain brand standards and safety compliance.
• Identify opportunities to grow market share in Manchester.

Skills

General Management

Commercial acumen

Guest experience leadership

People development

Job description

Are you a dynamic, commercially minded hotel leader ready to take the lead at a vibrant lifestyle hotel?

We're looking for an experienced General Manager to lead the team at Moxy Manchester, part of Marriott Hotels.

This is an exciting opportunity for a hands‑on, energetic hotel leader who thrives in a fast‑paced environment, loves creating memorable guest experiences, and has the commercial drive to deliver strong hotel performance.

About the Role

As General Manager, you will take full ownership of the hotel's day-to-day operations, people, guest experience, and financial performance.

You'll be a highly visible leader who brings energy, personality, and a strong sense of ownership to the role. Working closely with your team and the wider Marriott network, you'll ensure Moxy Manchester delivers the distinctive, fun, social and guest-focused experience the brand is known for.

You'll balance operational excellence with commercial thinking, ensuring the hotel performs strongly while maintaining the unique Moxy personality.

Key Responsibilities

• Lead and oversee all aspects of hotel operations, ensuring a consistently high level of guest service and operational performance.
• Take full ownership of the hotel's financial performance, including budgeting, forecasting, revenue and cost management.
• Drive commercial performance through effective sales, revenue and marketing strategies.
• Lead, inspire and develop a high-performing, engaged and customer-focused team.
• Create a vibrant hotel environment that reflects the personality and values of the Moxy brand.
• Drive guest satisfaction and ensure feedback is acted upon quickly and effectively.
• Build strong relationships with guests, team members, Marriott, suppliers and key local partners.
• Monitor departmental performance and identify opportunities to improve productivity, efficiency and profitability.
• Ensure compliance with Marriott brand standards, company policies, health and safety requirements and all relevant legislation.
• Identify new commercial opportunities and develop the hotel's presence within the local Manchester market.
• Take a hands-on approach to leadership, supporting the team and being visible across the hotel.
• Take full accountability for the hotel's operational, commercial and financial results.

What We're Looking For

• Previous experience as a Hotel General Manager, or a strong Deputy/Operations leader ready to take the next step.
• Minimum 2 years' experience in a senior hotel leadership position.
• Previous experience within Marriott or another international hotel brand is preferred.
• Strong commercial awareness with a proven understanding of hotel financial performance.
• Experience within a lifestyle, select-service or fast-paced hotel environment.
• Strong operational knowledge and a genuine passion for delivering great guest experiences.
• Knowledge of the Manchester hotel market and the ability to identify opportunities to grow market share.
• A confident, hands-on and approachable leadership style.
• A passion for people development and creating an engaged, high-performing team.
• The ability to bring energy, personality and creativity to the role.

Why Join Us?

Work with Moxy. Grow with KE Hotels

Moxy Hotels is part of the Marriott brand, one of the world's leading hospitality companies. Moxy brings a fresh, playful and social approach to hotel stays, creating spaces where guests can work, relax, meet and connect.

At Moxy Manchester, you'll have the opportunity to lead a hotel with a distinctive personality and a team-focused culture, while benefiting from the scale, opportunities and support of the Marriott network.

At KE Hotels, we combine hands‑on hotel ownership and management with a strong focus on performance, people and long‑term value. We give our leaders the opportunity to make a real impact, treating every hotel as an individual and empowering our teams to take ownership.

Our Culture Is How We Make It Happen

• Be Yourself & Respect Each Other - We create an inclusive, honest and supportive environment where everyone can be themselves.
• Be Entrepreneurial - We think commercially, embrace new ideas and look for opportunities to make a difference.
• Deliver - We take ownership, follow through on our commitments and consistently strive for great results.
• Have Fun - We bring personality, energy and a positive attitude to what we do, creating an environment our guests and teams enjoy being part of.

If you're an ambitious hotel leader who wants to make your mark, lead from the front and bring the Moxy spirit to life, we'd love to hear from you.

Compensation: Competitive salary