Crew Leader Moxy Glasgow Merchant City

Hotel Co; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted hotel rates for staff and F

Discount on Food & Beverages

Maternity/Paternity/Adoption pay

Holidays

Job summary

Hotel Co 51 is seeking a proactive supervisor to lead a team at MOXY Glasgow for guest experience excellence. You will coach staff, manage day-to-day operations, and ensure smooth guest services in a fast-paced setting, while promoting Marriott Bonvoy and the MOXY brand.

Ideal candidates bring energy, strong communication, and experience in hospitality operations, property management systems, and food safety. Fluency in English and a passion for travel are a plus.

Qualifications

• Must have experience in the service industry.
• Must have experience in team management.
• Must have experience with property management systems such as Opera.
• Knowledge of Food Safety & Licensing laws.
• Personal travel industry experience.

Responsibilities

• Assist the Assistant Captain in ensuring the smooth and efficient day-to-day operations
• Assist in providing staff with ongoing coaching, training and development
• Customer service, guest relations and creating positive guest experiences
• You will be updated on the Hotels forecast and what’s going on in-house and, in the neighbourhood,
• Managing Food & Beverage outlets the Moxy way
• Manage hotel room inventory and checking guests in/out the Moxy way
• Follow all food safety, licensing and health & safety policies to work safely
• Promote & support the Moxy brand and the Marriott Bonvoy loyalty program

Skills

Team leadership

High energy

People skills

Multitasking

English fluency

Tools

Opera PMS

Micros POS

Job description

We are looking for an adaptable problem solver who takes initiative to ensure guests have a great experience. Someone who can manage a team in a fast-paced service role, all while bringing the Moxy brand to life, creating a fun and relaxed environment that makes guests feel at home.

Main Tasks and responsibilities

• Assist the Assistant Captain in ensuring the smooth and efficient day-to-day operations
• Assist in providing staff with ongoing coaching, training and development
• Customer service, guest relations and creating positive guest experiences
• You will be updated on the Hotels forecast and what’s going on in-house and, in the neighbourhood,
• Managing Food & Beverage outlets the Moxy way
• Manage hotel room inventory and checking guests in/out the Moxy way
• Follow all food safety, licensing and health & safety policies to work safely
• Promote & support the Moxy brand and the Marriott Bonvoy loyalty program

We’re looking for someone with Moxie, which is all of these things:

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multitasker who can balance hard work with great service
• Know being relaxed isn’t the same as being lazy
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Must have Experience within the service industry
• Must have experience of team management
• Must have experience of aproperty management system such as Opera
• Knowledge of POS systems such as Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel & travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Twenty-eight holidays (annually increasing to max thirty-three holidays) pro-rata

*a personality assessment can be part of the recruitment process*

Hotel Co 51 is a growing hotel management company based in Amsterdam and is part of the Vastint Group, who is the owner of the hotels that are operated by us. Currently we are operating more than 30 hotels under a franchise agreement with Marriott International Inc., mainly Moxy Hotels, Courtyard by Marriott and Residence Inn by Marriott. More to come in the next years.

MOXY Hotels is Marriott’s youngest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveller. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It’s the new way of travelling!

Marriott International, Inc. is offering the most powerful portfolio in the industry, 30 brands and 7,000+ properties across 131 countries and territories give people more ways to connect, experience and expand their world.Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today. The company is headquartered outside of Washington, D.C. in Bethesda, Maryland.

Location: United Kingdom, Glasgow Merchant City