General Manager

Rokka Group ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant food shop in Ladbroke Grove is searching for a General Manager to lead its dynamic team and enhance customer experiences. This role combines leadership, hospitality, and a passion for Caribbean culture, making it a unique opportunity. If you're ready to bring energy and creativity to the scene, this is the perfect role!

Qualifications

• 5+ years in hospitality leadership, ideally as a GM or AGM.
• Confident, approachable, and able to inspire energy.
• Passionate about Caribbean food, culture, and music.

Responsibilities

• Lead front-of-house and ensure a vibrant atmosphere.
• Handle customer bookings, reviews, and enquiries.
• Build fair, flexible staff rotas and maintain team morale.
• Oversee training to enhance service quality.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Team management

Customer service

Organizational skills

Leadership

Communication

Job description

General Manager – Marvee’s Food Shop @ UNDR, Ladbroke Grove

Love Caribbean flavours? Live for late-night vibes and proper good music? This one’s for you.

We’re on the hunt for a switched-on, charismatic General Manager to take the reins of a unique, multi-concept venue right in the heart of Ladbroke Grove. Part bar, part restaurant, part music-led hangout – this is a rare chance to truly make your mark.

Marvee’s Food Shop – the brainchild of Chef Dom Taylor – opened its doors at UNDR in May, bringing bold Caribbean flavours and big energy to West London. Now we need a strong, people-first leader to run the day-to-day, take full ownership, and drive things forward with passion and purpose.

You’ll be stepping into a creative, close-knit crew who treat each other like family – big dreams, no ego, and plenty of room to grow.

What You’ll Be Doing:
Running the show – leading front-of-house and keeping vibes high from open ‘til late

Customer love – handling bookings, reviews, enquiries and making every guest feel like a regular

Team management – building fair, flexible rotas and making sure everyone’s working happy

Training & development – guiding the FOH team to deliver next-level service, every time

Linking up with the kitchen – keeping the flow smooth between pass and floor

Keeping it clean & safe – making sure all health, safety, and hygiene standards are compliant & 5 star rated

Stock & cost control – keeping an eye on ordering and costs to help maximise profits

Culture builder – creating a positive, supportive space where people want to work

About You:
5+ years in hospitality leadership – ideally as a GM, AGM or an experienced floor manager ready for the next big move

A real people person – confident, approachable, and able to deliver and inspire energy

Organised but relaxed – can handle the pace without losing your cool

Passionate about Caribbean food, culture, and music

Hungry to grow – you want to take ownership and help build something special

This is your chance to lead something fresh, fun and full of flavour. If you’re ready to make noise in the West London scene, we’d love to hear from you.