General Manager

1 Warwick; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player in the heart of London seeks a passionate General Manager to lead its hospitality operations. This role offers the opportunity to shape a dynamic team and enhance guest experiences in a vibrant environment. With a focus on food and beverage excellence, you will drive profitability and foster a culture of exceptional service. If you are a strategic thinker with a strong background in hospitality management, this is your chance to make a significant impact in a forward-thinking organization. Join a team committed to creating memorable experiences for members and guests alike.

Benefits

Flexible Working Hours

Employee Discounts

Health and Wellness Programs

Professional Development Opportunities

Qualifications

• Significant experience in food and beverage management.
• Experience managing multiple outlets or revenue streams.

Responsibilities

• Oversee daily operations and financial performance of the establishment.
• Develop and implement strategies to increase occupancy and revenue.

Skills

Food and Beverage Management

Hospitality Skills

Team Leadership

Budget Management

Sales Strategy Development

Education

Degree in Hospitality Management

Relevant Certifications

Tools

Fourth

Tevalis

Excel

Seven Rooms

Job description

We are seeking an enthusiastic, solution-oriented, and inspiring leader to join the Maslow team. The ideal candidate will have excellent hospitality skills and a strong passion for the London hospitality scene, backed by significant experience in food and beverage management and service.

Candidates should have prior experience managing multiple outlets or revenue streams, including events, meeting rooms, and private dining. While experience in a private members' setting is preferred, a solid understanding of co-working spaces and gym operations is also valuable.

Please note that this role requires presence on evenings and weekends, with a time allocation of approximately 70% focused on food and beverage and 30% on housekeeping.

About 1 Warwick

1 Warwick sits on the prominent corner of Warwick Street and Brewer Street in the heart of London’s bustling Soho. Set over six floors, 1 Warwick is a member’s house featuring beautifully designed private workspaces, member lounges, studio & gym, event spaces, restaurant & bar, and an expansive rooftop that looks over a neighbourhood which has played muse to writers, artists, poets, actors, musicians, and designers over the centuries. Inspired by Maslow’s theory of human motivation and happiness, 1W is currently the newest addition to the Maslow’s family.

About Maslow’s

1 Warwick is part of Maslow’s - a group of progressive hospitality brands, existing to foster connection and spark change. At Maslow’s our mission is to create a collection of workspaces, members’ houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings around the world, always with an emphasis on locality, serving the needs of visitors and locals alike.

We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho in Spring 2023.

Our ethos is inspired by Maslow’s hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces — be it physical, digital, intellectual or emotional — that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

As a team, we are Caring, Curious and Committed– values which inspire us through our journey of growth.

About The Role

Our company is seeking an experienced General Manager to oversee the daily operations and financial performance of our six-floor hospitality establishment. Reporting into the Director of Operations, the GM will be responsible for ensuring that all aspects of the House’s operations run smoothly and efficiently, while maintaining high levels of guest satisfaction and profitability.

Key Responsibilities:

• Create, lead and develop a supportive and motivated team, fostering employee growth and well-being, and ensuring that the team is engaged and equipped to provide exceptional service to members and guests.
• Lead the entire employee journey – recruitment, L&D, succession planning, payroll, engagement and employee relations in alignment with our company values of Caring, Curious and Commit.
• Deliver an inspirational, finely tuned, and profitable offering for the members and public. The Front of House Restaurant team, Events and Reception teams will report into this role.
• Develop and implement strategies to increase occupancy rates, revenue and profitability.
• Lead the business to meet and exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing.
• Manage and control budgets, forecasting and planning.
• Monitor financial performance, including revenue, expenses, and profit margins, and take appropriate action to address any variances.
• Monitor and analyse industry trends, staying up to date on changes in the market and adapting strategies as needed.
• Collaborate with the Marketing team to drive sales and initiatives to attract new business and maintain repeat clientele.
• Act as an ambassador for 1 Warwick, Nessa and Yasmin. Provide short, medium, and long-term organisational planning and strategy for these operations to achieve Maslow’s strategic plan.
• Build relationships with members and guests, attend House Events and act as a host.

• Represent the property in a positive and productive manner to members, colleagues, lenders, investors, and the community at large.
• Ensure all guest feedback is dealt with in a timely and appropriate manner to promote and grow the house and company’s reputation.
• Through innovation and service, deliver a value proposition that enhances Maslow’s experience as the leading premium hospitality-led workspace.
• Be aware of market position compared to local competition and industry trends and ensure plans are developed to maintain or improve that position as necessary and to maximise revenue.
• Grow and build the reputation and contacts in the neighbourhood for all public-facing F&B offerings.
• Develop business strategies across all F&B within the property, including new business opportunities through partnerships.
• Ensure that all operating standards are adhered to achieve maximum levels of service and profitability.
• Review occupational health, safety, security, and emergency procedures within the property to ensure compliance with legislation and company policies.
• Previous experience of using Fourth, Tevalis, Excel and Seven Rooms is desirable, yet not essential.