General Manager

Figo Restaurant; London; On-site; GBP 40,000 - 44,000; Full time

Job summary

An established industry player is seeking an experienced General Manager to lead a charming Italian restaurant. This role offers the chance to create a welcoming atmosphere while overseeing daily operations, managing a diverse team, and ensuring exceptional customer service. With a focus on business operations, marketing, and community engagement, you will play a pivotal role in enhancing the dining experience and driving brand awareness. If you are passionate about hospitality and thrive in a dynamic environment, this opportunity is perfect for you!

Benefits

Competitive salary

Opportunities for career growth

Supportive work environment

Employee discounts on dining

Qualifications

• Minimum of 3 years experience in a high-volume restaurant environment.
• Proven ability to manage restaurant operations effectively.

Responsibilities

• Oversee daily operations and ensure smooth running of the restaurant.
• Maintain high standards of customer service for memorable dining experiences.

Skills

Leadership Skills

Customer Service

Financial Management

Communication Skills

Problem-Solving Skills

Education

Experience as General Manager

Job description

We seek an experienced and passionate General Manager to lead our cosy, neighbourhood Italian restaurant. If you have a love for authentic Italian cuisine, strong leadership skills, and a commitment to delivering exceptional customer experiences, this is the perfect opportunity for you. Join us in creating a warm, welcoming atmosphere where our local community feels right at home!

Key Responsibilities:

1. Leadership & Team Management:
   • Oversee daily operations and ensure smooth running of the restaurant.
   • Recruit, train, and manage a diverse team of staff, including front-of-house and kitchen personnel.
   • Foster a positive work environment and promote teamwork and professional development.
2. Customer Service:
   • Maintain high standards of customer service to ensure a memorable dining experience.
   • Handle customer inquiries, complaints, and feedback promptly and effectively.
   • Implement strategies to enhance customer satisfaction and loyalty.
3. Business Operations:
   • Develop and execute operational policies and procedures.
   • Monitor financial performance, including budgeting, forecasting, and cost control.
   • Manage inventory, ordering, and supplier relationships to ensure quality and consistency of ingredients.
4. Marketing & Community Engagement:
   • Collaborate with the marketing team to create and implement promotional strategies.
   • Build relationships with local businesses and the community to drive traffic and brand awareness.
   • Plan and execute special events and promotions to attract and retain new customers.
5. Compliance & Safety:
   • Ensure compliance with health, safety, and hygiene standards.
   • Maintain knowledge of industry trends and regulations to ensure the restaurant meets all legal requirements.

Qualifications:

• Minimum of 3 years experience as a General Manager in a high-volume restaurant environment - with proven references.
• Proven ability to manage all aspects of restaurant operations, including team leadership, financial management, and customer service.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.

What We Offer:

• Competitive salary.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.
• Employee discounts on dining.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £40,000 – £44,000 yearly
Starting time: Immediate start!

About Figo Restaurant:

Figo reflects both the tradition and the modern aroma of cucina italiana! Each selection of our menu has been carefully selected from specific regions that have evolved its taste over centuries of good eating.