General Manager

Fresh Property Group Limited; Liverpool; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Training team

25 days holiday + bank holidays

Learning & Development

Health cash plan

Wellbeing programme

Cycle to work

Exclusive discounts

Life Insurance

Award-winning culture

Career progression

Job summary

Fresh Property Group Limited, delivering stylish student accommodation in Liverpool, seeks a General Manager for Benson Yard. You will lead a high-performing on-site team, drive operational excellence, strong commercial results and outstanding customer experience.

You will oversee all aspects of site operations, budgets, compliance and the end-to-end resident journey, while representing the Fresh brand and fostering a culture of service and community.

Qualifications

• Proven leadership and people management experience in residential, hospitality or service-led operations.
• Strong commercial and financial acumen with a track record of delivering targets.
• Ability to manage compliance, safety and operational risk.

Responsibilities

• Recruit, lead and develop the on-site team including performance management in line with company policies.
• Proactively drive and convert sales by working towards business KPIs, while motivating and supporting team members to achieve targets.
• Control site budgets, forecasting and expenditure
• Own the end-to-end resident journey from enquiry to check out
• Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant
• Act as the primary representative of the Fresh brand, managing stakeholder and client relationships
• Drive service standards, resident satisfaction and continuous improvement

Skills

Leadership

People management

Commercial acumen

Compliance & safety

Decision-making

Customer service

Job description

Ready to use your leadership skills without sacrificing your evenings, weekends and holidays?

If you're currently working in hospitality, hotels, leisure, healthcare or another customer-focused environment where late nights, weekend shifts and Christmas working are the norm, this could be the opportunity you've been waiting for.

Here at Fresh we are excited to be recruiting for a General Manager for Benson Yard. Our stylish student accommodation that’s perfectly located in the heart of Liverpool’s city centre, near an array of amenities. The building features a courtyard, gym, cinema room and roof terrace - Making this a great place to work!

This is a chance to take your people leadership, operational management and customer service expertise into a rewarding environment where you can make a genuine difference to residents' lives, while enjoying a healthier work-life balance.

Unlike many management roles, this position offers 37.5 hours per week, Monday to Friday, with working hours between 8am and 6pm. That means your evenings, weekends and Christmas periods can be spent doing what matters most to you.

The Role:

As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.

Key Responsibilities:

• Recruit, lead and develop the on-site team including performance management in line with company policies.
• Proactively drive and convert sales by working towards business‑wide KPIs, while motivating and supporting team members to achieve their targets.
• Control site budgets, forecasting and expenditure
• Own the end-to-end resident journey from enquiry to check out
• Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant
• Act as the primary representative of the Fresh brand, managing stakeholder and client relationships
• Drive service standards, resident satisfaction and continuous improvement

About you:

You’re a hands-on commercially minded senior leader with experience taking full responsibility for a residential, hospitality or service led operation.

You will bring:

• Proven leadership and people management experience
• Strong commercial and financial acumen with a track record of delivering sales or revenue targets
• Confidence in managing compliance, safety and operational risk
• A genuine passion for people, service and community-building
• The ability to make decisions under pressure and lead from the front

Think you hold these qualities and skills?

Benefits of working at Fresh?

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Access to exclusive shopping discounts to help your money go further!
• Life Insurance for peace of mind.
• Be part of an award‑winning culture that celebrates excellence and innovation.
• Work in an environment with a strong focus on wellbeing and community connection.
• Join a business recognised for delivering market‑leading resident satisfaction.
• Benefit from clear opportunities for career progression within a growing organisation.

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!