Resident Advisor

Fresh Property Group Limited; Bath; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Training team

25 days holiday

Bank holidays

Learning & Development

Health cash plan

Wellbeing programme

Cycle to work

Life Insurance

Exclusive shopping discounts

Job summary

Fresh Property Group Limited is seeking a Resident Advisor in Bath to join our on-site team. The role involves delivering outstanding customer service, welcoming residents, and supporting daily operations to create a safe and engaging living environment.

You will manage communications, assist with events and reception duties, and ensure accurate rental payments. A solutions-focused, friendly approach and strong organisational skills are essential.

Qualifications

• Experience delivering excellent customer service and handling resident inquiries.
• Strong organisational and time management skills to balance daily tasks.

Responsibilities

• Welcome residents at reception and assist with daily operations.
• Handle communications with residents via email and phone.
• Assist with administrative duties to support the building team.
• Process rental payments accurately and on time.

Skills

Customer service

Time management

Communication

Organisation

Job description

Our welcoming resident’s team at The Brook are looking to appoint a Resident Advisor to join Fresh and help contribute to the delivery of an outstanding place for our residents to live.

As Resident Advisor, you will work 37.5 hours per week in a collaborative team, working Monday - Friday between 8am and 6pm on a rota basis.

We’re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You’ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building.

In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact.

If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you.

About you:

We’re looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable.

Benefits of working atFresh? 

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Life Insurance for peace of mind.
• Access to exclusive shopping discounts

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!

#INDF