General Manager - Student Accommodation

Central Operations; Liverpool; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Enhanced family leave

Exclusive retail discounts

Birthday day off

Car leasing scheme

Cycle-to-work scheme

Charity days

Life insurance

Opportunity for qualification

Job summary

Homes for Students in Liverpool seeks a General Manager to lead a thriving student community at Innovo House. You will drive customer service across sales, maintenance and housekeeping, while guiding a team to excel in their roles.

You'll coordinate check-in and room turnaround during September, addressing customer and operational challenges with strong communication. A supportive regional team backs you every step of the way.

Qualifications

• Leadership experience in a similar role or environment.
• Strong data presentation and analysis skills.
• Impeccable organisational abilities.
• Team player with the power to lead, inspire, and motivate.
• Proficiency in IT, including Microsoft Office software.
• Knowledge of health and safety regulations (desirable but not essential).

Responsibilities

• Lead and motivate a team to deliver excellent customer service across sales, maintenance and housekeeping.
• Oversee check-in, check-out and room turnaround processes, especially as the busy period begins in September.
• Support new students and efficiently handle customer or operational issues.
• Collaborate with the Homes for Students family and regional teams to ensure consistency and growth.

Skills

Leadership

Data analysis

Organisational skills

Team leadership

IT skills

Health and safety (desirable)

Tools

Microsoft Office

Job description

Are you a dynamic leader with a passion for creating a home away from home for students? Do you have a knack for team motivation, a solid grasp of health and safety regulations, and a talent for managing budgets? If so, we have an exciting opportunity just for you!

Homes for Students, the UK's largest independent provider of Student Accommodation, is currently seeking a GeneralManager for Innovo House in Liverpool. This isn't your average 9-to-5 job; it's a chance to lead, inspire, and take charge of a thriving student community. Your weekly hours will be40 hoursper week, working9.00am to 5.30pm Monday to Friday.

About the Role:

As our General Manager, you'll be the driving force behind an exceptional student living experience. You'll work closely with your team to ensure top-notch customer service in sales, maintenance, and housekeeping. Your leadership will be instrumental in embedding our core values and enabling your team to excel in their roles.

The pinnacle of excitement awaits in September, as you take the reins of the check-in, check-out, and room turnaround process. Your outstanding communication skills will shine as you support our new students and efficiently handle any customer or operational issues that arise.

Fear not, because you won't be on this journey alone. You'll have the unwavering support of our larger Homes for Students family and an outstanding area and regional team by your side. This role demands a diverse skill set, but rest assured, we'll be with you every step of the way as we nurture your growth within Homes for Students.

What We're Looking For:

• Leadership experience in a similar role or environment.
• Strong data presentation and analysis skills.
• Impeccable organisational abilities.
• Team player with the power to lead, inspire, and motivate.
• Proficiency in IT, including Microsoft Office software.
• Knowledge of health and safety regulations (desirable but not essential).

What We Offer:

• Generous holiday package: 25 days, plus bank holidays, for work-life balance.
• Enhanced family leave packages.
• Exclusive retail discounts to make your money go further.
• Celebrate your birthday with a well-deserved day off.
• Car leasing scheme for a comfortable commute.
• Cycle-to-work scheme to stay active and eco-friendly.
• 2 charity days per year to make a difference in the community.
• Life insurance for peace of mind.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we embrace diversity and are committed to fostering an inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments you may need.