General Manager

No97 LTD / OneOneFour LTD; Kingston upon Thames; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a vibrant new venue in Kingston as a General Manager, where you will lead a passionate team and create unforgettable guest experiences. This role offers the chance to shape the atmosphere and service of a high-energy bar with stunning river views. As a leader, you will drive operations, develop your team, and ensure financial success while fostering a culture of excellence and creativity. With a commitment to high standards and a focus on standout hospitality, this is an exciting opportunity to make your mark in the industry.

Benefits

Transparent TRONC + performance bonus

Free therapy and mental wellness support

Team celebrations and staff discounts

Paid sick leave

Flexible working arrangements

Enhanced family leave

Extra holidays after 2 years

Pension scheme

Opportunities for growth

Qualifications

• Experience leading high-volume, premium venues, ideally new openings.
• Full ownership of operations and guest experience.

Responsibilities

• Lead day-to-day operations and team performance.
• Drive guest satisfaction and own KPIs.

Skills

Leadership in high-volume venues

Team development

Guest experience management

Financial management

Commercial decision-making

Coaching mindset

Job description

**GENERAL MANAGER – SONNY'S ROOFTOP BAR / KINGSTON RIVERSIDE**

Rooftop terrace with river views. Big energy. Sonny’s is a new independent venue from the teams behind Tap Tavern and Bone Idyll, offering bold drinks, good vibes, and standout hospitality in Kingston. We seek a passionate and driven General Manager to lead our launch and future operations—someone who builds great teams, delivers strong financial results, and creates unforgettable guest experiences.

WHO YOU ARE

You are a proactive and accountable leader thriving in a high-energy environment. You bring joy to your team and guests, with a clear understanding of what it takes to lead a venue with creativity and purpose. You love hospitality and people equally, take pride in high standards and bold ideas, and aim to build something that stands out.

WHAT YOU BRING

• Experience leading high-volume, premium venues (ideally new openings)
• Full ownership of operations, team development, guest experience, and financials
• Commercial confidence and decision-making skills
• Passion for atmosphere, service, and standout guest care
• A coaching mindset and commitment to developing people
• Commitment to safety standards and guest care across the operation

YOUR ROLE

• Lead day-to-day operations and team performance
• Drive guest satisfaction and venue consistency
• Own KPIs and financial goals
• Build a high-performing, motivated team
• Shape music, service, and atmosphere
• Lead from the front and adapt quickly

BENEFITS & PERKS

• Transparent TRONC + performance bonus
• Free therapy and mental wellness support
• Team celebrations and staff discounts
• Paid sick leave and flexible working arrangements
• Enhanced family leave and extra holidays after 2 years
• Pension scheme
• Opportunities for growth within Sonny’s and sister venues

INCLUSION

We value diversity and are building a creative team. Everyone is welcome. Need adjustments? Just ask.

READY TO LAUNCH SOMETHING SPECIAL IN KINGSTON? Let’s talk.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Wed / Sun

Salary: £40,000 – £45,000 yearly

Benefits: Bonus Scheme

About No97 LTD / OneOneFour LTD:

Independent group of 4 award-winning restaurants and UK Top 100! A blend of city and country vibes, mixing innovation with international cuisine, rooted in warmth and openness.