General Manager

Le Strange Arms; King's Lynn and West Norfolk; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Paid overtime

Relocation package

Accommodation offered

Food discounts

Family discounts

Friend discounts

Training pathways

Employee assistance

Free meal

Wagestream access

Refer a friend

Job summary

Chestnut is seeking a General Manager for Titchwell Manor, a coastal hotel, bar, terrace and restaurant in North Norfolk. You will lead front and back of house teams and partner with the Head Chef to deliver exceptional food, wine and service in a premium, relaxed setting.

The role requires a visible, commercially-minded host who can oversee weddings and private events, set intuitive service standards, manage room revenue and costs, and build a team culture guests and staff want to stay for.

Qualifications

• Proven experience in hotel/restaurant leadership.
• Strong guest service and hospitality ethos.
• Ability to lead large front and back of house teams.
• Experience in events is a plus.

Responsibilities

• Leading and inspiring front and back of house teams
• Working closely with the Head Chef to maintain a destination food and drink offering
• Championing a premium yet relaxed guest experience across dining, rooms, bar and private events
• Overseeing weddings, gatherings and special occasions with professionalism and care
• Setting service standards that feel intuitive, not scripted
• Owning commercial performance — room revenue, stock management, cost control
• Building a team culture people want to stay for
• Being the host and figurehead — present, engaged and proud

Job description

We're looking for a General Manager for Titchwell Manor — a hotel, bar, terrace and restaurant on the North Norfolk coast, where guests come to slow down, settle in and feel genuinely looked after.

This isn't a formal country house, and it isn't just a restaurant with rooms. It's a home-from-home for guests who value exceptional food, thoughtful wine and intuitive service — delivered without fuss, but with real care. And it's a place people gather: weddings, milestone celebrations, private dinners, special occasions that deserve both seamless organisation and heartfelt hospitality.

We're looking for someone who understands that balance. A natural host. A visible leader. Someone who takes as much pride in the polish as the personality of a place.

What you'll be doing

• Leading and inspiring front and back of house teams
• Working closely with the Head Chef to maintain a destination food and drink offering
• Championing a premium yet relaxed guest experience across dining, rooms, bar and private events
• Overseeing weddings, gatherings and special occasions with professionalism and care
• Setting service standards that feel intuitive, not scripted
• Owning commercial performance — room revenue, stock management, cost control
• Building a team culture people want to stay for
• Being the host and figurehead — present, engaged and proud

What's in it for you

• £75k total package (£60k basic + £5k Tronc + bonuses)
• Paid overtime
• Relocation package and 6 months' accommodation to help you make the move
• 50% food discount across all Chestnut venues, overnight stays from £75
• Family & friends discounts, high street & lifestyle discounts
• Employee Assistance Programme, Refer a Friend bonus
• Free meal on duty, Wagestream access, accredited training pathways

Chestnut is a group of distinctive pubs, hotels and inns across East Anglia. We back our General Managers with autonomy, clarity and real operational support — the trust and tools to lead your business, your way. Titchwell already has an excellent reputation, locally and further afield; we're looking for the right leader to keep elevating its food, wine and guest experience.

If you're a confident, commercially astute host who's calm under pressure and proud of the details — we'd love to hear from you.

INDCP