Kitchen Porter

Le Strange Arms; Newmarket; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus scheme

Tronc earnings

Food discount 50%

Stays from £75

Family discounts

Employee Assistance

Refer a Friend

Discounts

Wagestream access

Development paths

Job summary

Chestnut, a growing group across East Anglia, is seeking a General Manager for Titchwell Manor to lead both front-of-house and back-of-house operations with a passion for exceptional hospitality.

You will partner with the Head Chef to deliver a premium yet relaxed guest experience, oversee events, and drive commercial performance while nurturing a high-performing team and strong guest relations.

Qualifications

• A confident and visible leader with experience in premium hospitality.
• Passionate about delivering exceptional but unpretentious service.
• Commercially astute with a strong focus on guest experience and attention to detail.

Responsibilities

• Lead and inspire FOH and BOH teams.
• Work closely with the Head Chef to maintain a destination food and beverage offering.
• Champion a premium yet relaxed guest experience across dining, rooms, bar and private events.
• Oversee weddings, gatherings and special occasions with professionalism and care.
• Set and maintain service standards that feel intuitive, not scripted.
• Oversee commercial performance, room revenue, stock management and cost control.
• Build, develop and retain a high-performing team culture.
• Act as host and figurehead — present, engaged and proud.

Job description

Chestnut was born from a deep love for our region—the people, the produce, and the communities that make the East of England so special.

People are at the heart of everything we do. At Chestnut, you are more than just one of a team—you are welcomed into a community where your contributions matter, your growth is supported, and you will feel part of something bigger.

We want to make sure our team feels supported both inside and outside of work. That’s why we go beyond the basics and offer a generous benefits package that truly sets us apart.

From bonus schemes, reward initiatives and discounted stays to annual team party & away days.

It’s not just about having a job—it’s about belonging to a community where you are valued, supported and celebrated.

We believe your career journey has limitless potential.

Our People team provide well-defined development paths with clear milestones, training support, and tools so you can confidently shape your future.

We pride ourselves on nurturing local talent, offering opportunities like apprenticeships and mentorships and foster a welcoming and empowering workplace culture.

Set along the North Norfolk coast, surrounded by open skies and salt marshes, Titchwell Manor is a place where guests come to slow down, settle in, and feel genuinely looked after. A hotel, bar, terrace and restaurant with a strong food identity and relaxed confidence, it blends premium standards with warmth and personality.

This is not a formal country house. Nor is it simply a restaurant with rooms. Titchwell is a home-from-home for guests who value exceptional food, thoughtful wine, and intuitive service — delivered without fuss, but with care and precision. It is also a place where people gather — for weddings, milestone celebrations, private dinners and special events — moments that deserve both seamless organisation and heartfelt hospitality.

We are looking for a General Manager who understands that balance. Someone who can set high standards while keeping the atmosphere welcoming. A natural host. A visible leader. Someone who takes pride in both the polish and the personality of a place.

With food and drink at the heart of the experience, this role requires real passion for hospitality — from a well-curated wine list to the rhythm of service, from the ambience of a dining room to the orchestration of a wedding day.

Key Responsibilities

• Lead and inspire FOH and BOH teams
• Work closely with the Head Chef to maintain a destination food and beverage offering
• Champion a premium yet relaxed guest experience across dining, rooms, bar and private events.
• Oversee weddings, gatherings and special occasions with professionalism and care
• Set and maintain service standards that feel intuitive, not scripted
• Oversee commercial performance, room revenue, stock management and cost control.
• Build, develop and retain a high-performing team culture
• Act as host and figurehead — present, engaged and proud

Why Join Chestnut at Titchwell Manor?

Chestnut is a growing group of distinctive pubs, hotels and inns across East Anglia. We support our General Managers with autonomy, clarity and strong operational backing — giving you the trust and tools to lead your business.

Titchwell Manor has established an excellent reputation both locally and further afield but still offers the opportunity to continue elevating its food, wine and guest experience under the right leadership.

• Performance-based bonus scheme
• Tronc earnings
• 50% food discount across all Chestnut venues
• Overnight stays from £75
• Family & Friends discounts
• Employee Assistance Programme (EAP)
• Refer a Friend bonus
• High street and lifestyle discounts
• Wagestream access
• Accredited development and training pathways

Who We're Looking For

You are:

• A confident and visible leader with experience in premium hospitality
• Passionate about food, wine and delivering exceptional but unpretentious service
• Commercially astute without losing sight of guest experience
• Calm under pressure and proud of the details
• Motivated to create a workplace culture where people feel valued and inspired