General Manager

Cornish Bakery; Guildford; On-site; GBP 48,000 - 60,000; Full time

Benefits offered by this job

50% discount on food and drink

Up to 33 days of holiday (incl. bank)

Pasty Perks – discount rewards

Financial well-being through Stream

Health & wellbeing services

Healthcare cash plan

Birthday day off

Shareholder fund participation

Company Sick Pay

Bonus scheme based on bakery results

Plus a few more!

Job summary

Cornish Bakery is seeking an experienced General Manager in Guildford to lead daily operations, coach staff, and deliver outstanding hospitality and customer service.

You’ll drive sales targets, manage costs, uphold high food quality and safety, and foster a thriving local community atmosphere within the bakery. Training and leadership will be central to maintaining our Rise and Shine standards.

Qualifications

• Experience managing teams in hospitality or food service.
• Proven ability to deliver excellent customer service.
• Experience meeting sales targets, budgets and KPIs.
• Strong knowledge of food hygiene and safety standards.
• Staff training and coaching experience.

Responsibilities

• Embed the 'High End Bakery' mindset within the team.
• Nourish your team to support personal development and growth.
• Establish the bakery as the heart of the local community.
• Inspire your team to deliver industry-leading service every time.
• Drive a culture of high performance through team engagement.
• Take ownership of controllable costs and financial KPIs.
• Train and coach staff to Brand Standards and procedures.
• Ensure top quality coffee, food, and guest experiences.

Job description

GENERAL MANAGER

Outstanding to Work For as accredited by Best Companies

Full-time hours

Can you inspire colleagues to deliver industry leading customer service every time alongside simple food, boldly made?

Here at the Cornish Bakery, we want to redefine what a bakery is, does and can be. At our heart we are for and about people, a part of the local community. Our purpose is to nourish people.

We are looking for an experienced manager with leadership experience in food service and customer-facing environments. Proven track record of managing teams, delivering excellent customer service, meeting sales and KPI targets, and maintaining high food quality and safety standards. A motivated and adaptable leader who excels at coaching staff, improving performance, and creating positive customer experiences.

You'll nourish your team by coaching, supporting and developing colleagues to reach their full potential, creating an environment where everyone can thrive. You'll be committed to raising the bar, continually looking for ways to improve performance, quality and the customer experience. With a fighting spirit, you'll remain positive and resilient under pressure, overcoming challenges with a solutions focused approach. You'll own it by taking accountability for results, making confident decisions and leading by example. And when priorities shift, you'll be comfortable changing gear, adapting quickly to meet the needs of the business while keeping your team engaged and customers at the heart of everything you do.

As General Manager you will:

• Embed the 'High End Bakery' mindset within the team
• Nourish your team to support their personal development
• Establish the bakery as the heart of the local community
• Inspire your team to deliver industry leading service every time
• Drive a culture of high performance through team engagement
• Consistently perform to financial KPI’s
• Take ownership of all controllable costs through effective management

• Train and coach our team to Brand Standards
• Make the World's Best Coffee and Prepare Award Winning Food

• Make the most of colleagues' strengths and ensure that they are in the right place to maximise sales

You will receive full training on our Rise and Shine Programme, which will give you the skills To Be Yourself as part of an amazing Team.

What we are looking for:

• Previous experience in a management or supervisory role within hospitality, food service, retail, café, bakery, or restaurant environments.
• Experience leading, motivating, and developing teams.
• Proven ability to deliver excellent customer service.
• Experience managing sales targets, budgets, and KPIs.
• Food preparation and food service experience.
• Knowledge of food hygiene, food safety, and quality standards.
• Experience in staff training and coaching.
• Ability to manage stock, wastage, and controllable costs.
• Experience working in a fast-paced customer-facing environment.
• Strong organisational and problem-solving skills.

When you join the Cornish Bakery, you'll benefit from;

• 50% discount on food and drink
• Up to 33 days of holiday (including bank holidays), pro rata if necessary
• Pasty Perks – our bespoke reward system that offers discounts and savings on your favourite brands
• Financial well-being benefit through Stream –save directly from wages into a high interest savings account or access wages before pay-day
• Employer funded health and wellbeing services, with access to a 24/7 GP line, Employee Assistance Program and discounted gym memberships
• Employer funded healthcare cash plan, with money off optical and dental treatment
• Paid birthday day off
• Member of the shareholder fund (service dependent)
• Company Sick Pay
• A competitive bonus scheme, based on bakery results we achieve together
• Plus a few more!

Values

Here at the Cornish Bakery, we strongly believe in our values, and these are what make us stand out from the crowd. Keep it Simple, Be Yourself and Aim Higher is part of our DNA.

All candidates must be eligible to live and work in the UK.