General Manager – Lead Exceptional Guest Experience & Growth

Big Mamma; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Meal on shift

Employee discounts

Continuous training

Job summary

Big Mamma London is seeking a proactive General Manager to lead daily restaurant operations and drive guest satisfaction. You will oversee front-of-house and kitchen collaboration, aiming for excellence in service, efficiency, and team morale.

In this role you’ll manage budgets, staffing, and training, while upholding Big Mamma’s values of authenticity, meritocracy, and entrepreneurship. The position offers a permanent contract with strong earning potential and career growth opportunities.

Qualifications

• Experience leading a restaurant team and managing daily operations.
• Strong focus on guest experience and service quality.
• Ability to manage P&L and budgeting at venue level.

Responsibilities

• Ensure smooth venue operation with a warm, attentive team.
• Coordinate front-of-house and kitchen communications for smooth service flow.
• Propose ideas to improve guest experience and maintain high social ratings.
• Manage privatizations with professionalism and precision.
• Resolve customer complaints quickly with a positive outcome.
• Lead weekly management meetings and support staff development.

Job description

Big Mamma London is seeking a proactive General Manager to lead daily restaurant operations and drive guest satisfaction. You will oversee front-of-house and kitchen collaboration, aiming for excellence in service, efficiency, and team morale.

In this role you’ll manage budgets, staffing, and training, while upholding Big Mamma’s values of authenticity, meritocracy, and entrepreneurship. The position offers a permanent contract with strong earning potential and career growth opportunities.