Floor Manager - Rondo

The Hoxton; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tronc included

28 days holiday

Pension plan

Life insurance

Health cashback plan

Free night stay

Free meals on shift

Staff discounts

Job summary

The Hoxton Holborn is hiring a Floor Manager to lead service for our vibrant restaurant and bar in Holborn. You will oversee daily operations, coach staff, manage reservations, and ensure top-tier guest experiences in a busy, seasonal menu environment.

Join a team that values hospitality, teamwork, and personal growth. The role offers a pathway to broader responsibilities within The Hoxton and Ennismore’s family of brands, with a focus on delivering memorable guest experiences.

Qualifications

• Strong guest service instinct and ability to read guests' needs.
• Ability to build lasting relationships with guests and colleagues.
• Solid understanding of hospitality basics and standards.
• Excellent attention to detail in service delivery.

Responsibilities

• Ensure the restaurant and bar areas comply with health & safety for each shift.
• Lead daily team briefings and coordinate the reservations system.
• Draft floor plan based on expected covers and events.
• Assist with stock management for food & beverage and adjust menus as needed.
• Support AGM and GM with stock counts and ordering.
• Lead training on wine, food, and beverage menus.
• Handle cash and provide daily revenue reports.
• Oversee service on the floor and bar, ensuring smooth operations.
• Safely open and close the restaurant and maintain security.
• Collaborate with culinary team on menus and product availability.

Skills

Guest relations

Relationship building

Hospitality knowledge

Attention to detail

Team player

Proactive

Job description

We are looking for an Floor Manager to be part of our team for The Hoxton, Holborn.

Open from breakfast through to dinner,Rondois a relaxed neighbourhood restaurant offering seasonal modern bistro dishes and great wines for all. Rondo is the kind of restaurant you want at the end of your street; serious about food and drink but with a fun, welcoming vibe.

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street.

Job Description

What you'll do...

• Ensuring the restaurant/bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant/bar team
• Coordinating and running the reservations system
• Drafting Floor plan based on covers
• Supporting the Restaurant AGM and Restaurant GM with Food & Beverage stock; ordering, stock counts
• Support the Restaurant AGM on training of wine, food and beverage menus
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant
• Working with the culinary team on menus, service and product availability

Qualifications

What we're looking for...

• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You understand hospitality, it’s in everything you do.
• You pay attention to the details and care about creating great work.
• You’re looking for a place where you can be you; no clones in suits here.
• Passionate about creating memorable experiences for others, be they guests or colleagues.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way..

Additional Information

What's in it for you...

• Competitive salary banding plus tronc
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.