Floor Manager

The Hoxton; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

29 days holiday including bank

Pension and life insurance

Free staff meals

Training and development

Volunteer time off

Rewards program

Diversity calendar of events

Team events and socials

Employee discounts

Job summary

The Hoxton Edinburgh is seeking a Floor Manager to lead front-of-house teams across the restaurant and bar, ensuring smooth F&B operations and consistently welcoming service. You’ll report to the Director of Food & Beverage and drive guest satisfaction in a busy, vibrant space.

Join an innovative hospitality group known for distinctive experiences, staff development, and competitive benefits. You’ll thrive in a fast-paced, people-centric environment that values energy, leadership by example, and

Qualifications

• Previous work experience as floor manager or supervisor in a busy and high-volume restaurant.

Responsibilities

• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Ensure the F&B operations area are health & safety compliant for each shift.
• Run the daily briefing’s for the restaurant & bar teams.
• Support meeting & event operations from social events to big bash weddings.
• Coordinate and run the reservations system.
• Support the commercial goals of the business.
• Draft floor plan based on covers.
• Support with F&B stock; ordering and stock counts.
• Support with training for the F&B team.
• Scheduling and rotas for team members, ensuring staff levels are maintained appropriately.
• Cash handling and daily reporting of revenues as per hotel SOP’s.
• Responsible for the service on the floor and bar.
• Responsible for the safe opening and closing of the restaurant.
• Work with the culinary team on menus, service and product availability.

Skills

Floor manager experience

Job description

Company Description

We’re looking for a people loving, all-seeing

Company Description

We’re looking for a people loving, all-seeing Floor Manager at The Hoxton, Edinburgh to lead the team and make sure our front of house F&B operation runs smooth and smiles stay wide. Reporting to the Director of Food & Beverage, you’ll be responsible for supporting the seamless running of our F&B operations by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings. Patatino is our all-day Italian trattoria serving fresh pasta, wood-fired pizzas, and all the spritzes and Italian wines you could wish for. Inspired by the glam and romance of the sun-soaked Amalfi coast, it’s a spot for long, joyful meals with friends, where old-school charm meets modern design, with bold colours, cosy corners, and plenty of personality.

More About Us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do…

• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Ensure the F&B operations area are health & safety compliant for each shift.
• Run the daily briefing’s for the restaurant & bar teams.
• Support meeting & event operations from social events to big bash weddings.
• Coordinate and run the reservations system.
• Support the commercial goals of the business.
• Draft floor plan based on covers.
• Support with F&B stock; ordering and stock counts.
• Support with training for the F&B team.
• Scheduling and rotas for team members, ensuring staff levels are maintained appropriately.
• Cash handling and daily reporting of revenues as per hotel SOP’s.
• Responsible for the service on the floor and bar.
• Responsible for the safe opening and closing of the restaurant.
• Work with the culinary team on menus, service and product availability.

What We’re Looking For…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• We want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous work experience as floor manager or supervisor in a busy and high-volume restaurant.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Nothing is an issue for you - you know what our guests want even before they do.
• You pay attention to the details!