General Manager

Shepherd Neame Ltd; Deal; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Early wage withdrawal

Food & drink discount

Overnight stay discount

Shop discounts

Sheps Hut discounts

Mental health platform

Company pension

Enhanced sick pay

Career development

Flexible working hours

Job summary

Shepherd Neame Ltd in Deal is seeking a General Manager to lead a busy pub, driving guest experiences and overseeing day-to-day operations.

You will manage a team, oversee budgets and stock, ensure health and safety compliance, and develop initiatives to grow sales while maintaining exceptional hospitality.

Qualifications

• Experience leading hospitality operations and teams.
• Strong leadership and customer service focus.
• Proven ability to manage budgets and drive profitability.

Responsibilities

• Take full ownership of the pub's day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

Skills

Team leadership

Operations management

Budget management

Customer service

Tools

POS systems

Job description

At Shepherd Neame, we know that great leadership creates memorable experiences. As a General Manager, you'll take full responsibility for running the pub, leading your team, and delivering exceptional hospitality. You'll be the driving force behind the business, ensuring smooth operations and a fantastic experience for every guest.,

• Take full ownership of the pub's day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.
  This is an exciting opportunity for an experienced hospitality leader with a passion for people and a track record of success., Leadership mindset - you inspire confidence and guide others positively.
• Commercial awareness - you understand how to drive sales and manage costs.
• Positive energy - you bring enthusiasm and a passion for hospitality.
• Responsibility - you take ownership and pride in delivering results.
• Adaptability - you stay calm and proactive when things get busy.
• Customer commitment - you go the extra mile to make guests feel valued.
  Competitive Salary
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Enhanced company sick pay
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle, Sheps Spirit: Rooted in centuries of brewing tradition, we collaborate and innovate to deliver quality.
• Working Together: Just as our history was built on teamwork, we share knowledge and create an inclusive culture.
• Pride and Passion: We take pride in our craft and act as ambassadors for Britain's oldest brewer.
• Be Authentic: Honesty and care have always been at the heart of Shepherd Neame and values we uphold every day.
• Ready to join a team that blends heritage with innovation?