General Manager

veoliauki; England; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company pension

Retail discounts

Health and wellbeing resources

24h virtual GP access

Volunteer day

Training and development

Employee financial wellbeing support

Job summary

Veolia is seeking a Contract Representative to lead the Isle of Wight Contract. You will manage senior-level client relationships, oversee operations, and drive outcomes across multiple facilities and a fleet of service vehicles.

Responsibilities include P&L ownership, budgeting, and strategic planning, with a focus on delivering contract targets, safety compliance, and continuous improvement within a large, multi-site operation.

Qualifications

• Experience managing a collection service or integrated waste contract of similar scale.
• Advanced financial management with full P&L ownership and budgeting experience.
• Experience leading large multi-site operational teams with strong people-management skills.
• Strong senior-level client liaison, negotiation, and contract-management capabilities.

Responsibilities

• Lead the Isle of Wight Contract as Veolia's Contract Representative, managing senior-level client relationships and contract meetings.
• Direct operational responsibility for Lynbottom Waste Management Facility and Afton Marsh HWRC, including collections and a fleet of ~40 vehicles.
• Direct team management of 8 managers and ~120 employees, with development and succession planning.
• Own the contract budget and produce business plans for new projects and variations.
• Ensure service delivery aligns with contract specs and KPIs; deliver client reporting and targets.
• Drive health, safety, environmental, and legal compliance and identify improvements and innovations.
• Contribute to business strategy as part of Veolia's leadership team.

Skills

Contract management

Financial management

Team leadership

Client liaison

Job description

Ready to find the right role for you?

Salary: Competitive + Annual Bonus + Car Allowance

Location: Isle of wight

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme


• Discounts on everything from groceries to well known retailers


• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to


• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household


• One paid days leave every year to volunteer and support your community


• Ongoing training and development opportunities, allowing you to reach your full potential


• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What you'll be doing:

• Lead the Isle of Wight Contract as Veolia's Contract Representative, managing senior-level relationships with the client including contract meetings, performance reporting, and negotiation of variations.


• Direct operational responsibility for Lynbottom Waste Management Facility and Afton Marsh HWRC, including municipal, clinical and commercial collections and a fleet of approximately 40 vehicles.


• Direct team management of 8 managers, with approximately 120 employees falling within overall operational responsibility, including leading development and succession plans.


• Full P&L responsibility for the contract owning the contract budget and producing business plans for new projects and contract variations.


• Ensure service delivery in line with contract specification, monitor and achieve Veolia's operational KPIs, deliver client reporting requirements and contractual targets, and maintain service availability across all sites.


• Ensure Health and Safety, Environmental and legal compliance for all operations, deliver the contract's recycling and diversion targets, and identify opportunities for continued innovation and process improvements.


• Act as a member of the leadership team, contributing to business strategy and making decisions that affect revenue, contract retention, compliance and Veolia's reputation.

What we're looking for:

• Ideally experience managing a collection service or integrated waste contract of similar scale, with demonstrated success in contract delivery and client management.


• Advanced financial management skills with full P&L management experience, including budget ownership, business planning, and financial decision-making.


• Experience leading large multi-sites operational teams, with strong capabilities in team management, performance management, and talent development.


• Strong client liaison skills at senior level, ideally with local authority experience, with ability to negotiate and manage complex contractual relationships.


• Advanced business acumen with strategic planning capabilities, informed decision-making skills, and ability to identify and implement continuous improvements and operational efficiencies.


• Flexible and agile leadership skills with the ability to manage multiple stakeholders, adapt to changing circumstances, and lead in a complex, regulated environment.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.