General Manager

Veolia Group; England; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Pension scheme

Retail discounts

Health resources (physical, mental and

Virtual GP

Volunteer day

Training and development

Employee financial wellbeing

Job summary

Veolia is seeking a Contract Representative to lead the Isle of Wight contract, managing senior client relationships, performance reporting and variations. You will have full P&L ownership for the Lynbottom facility and Afton Marsh HWRC, directing a fleet and 120 staff across multiple sites.

You will drive safety, compliance and continuous improvements while forming part of Veolia's leadership team to support strategic goals and sustainable operations.

Qualifications

• Experience in managing large, multi-site waste/portfolio contracts.
• Strong financial acumen with full P&L ownership and budgeting experience.
• Proven track record leading senior-level client relationships and negotiations.

Responsibilities

• Lead the Isle of Wight Contract as Veolia's Contract Representative, managing senior client relationships and contract variations.
• Direct operational responsibility for Lynbottom Waste Management Facility and Afton Marsh HWRC, including multi-site collections and a fleet of vehicles.
• Own the contract budget, produce business plans, and ensure service delivery and KPI achievement across sites.
• Ensure Health and Safety, environmental and legal compliance and drive continuous improvements and innovations.
• Contribute to business strategy as a member of the leadership team.

Skills

Contract management

P&L management

Leadership

Stakeholder management

Strategic planning

Job description

Ready to find the right role for you? Salary: Competitive + Annual Bonus + Car Allowance Location: Isle of wight When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What you'll be doing:

Lead the Isle of Wight Contract as Veolia's Contract Representative, managing senior-level relationships with the client including contract meetings, performance reporting, and negotiation of variations. Direct operational responsibility for Lynbottom Waste Management Facility and Afton Marsh HWRC, including municipal, clinical and commercial collections and a fleet of approximately 40 vehicles. Direct team management of 8 managers, with approximately 120 employees falling within overall operational responsibility, including leading development and succession plans. Full P&L responsibility for the contract owning the contract budget and producing business plans for new projects and contract variations. Ensure service delivery in line with contract specification, monitor and achieve Veolia's operational KPIs, deliver client reporting requirements and contractual targets, and maintain service availability across all sites. Ensure Health and Safety, Environmental and legal compliance for all operations, deliver the contract's recycling and diversion targets, and identify opportunities for continued innovation and process improvements. Act as a member of the leadership team, contributing to business strategy and making decisions that affect revenue, contract retention, compliance and Veolia's reputation.

What we're looking for:

Ideally experience managing a collection service or integrated waste contract of similar scale, with demonstrated success in contract delivery and client management. Advanced financial management skills with full P&L management experience, including budget ownership, business planning, and financial decision-making. Experience leading large multi-sites operational teams, with strong capabilities in team management, performance management, and talent development. Strong client liaison skills at senior level, ideally with local authority experience, with ability to negotiate and manage complex contractual relationships. Advanced business acumen with strategic planning capabilities, informed decision-making skills, and ability to identify and implement continuous improvements and operational efficiencies. Flexible and agile leadership skills with the ability to manage multiple stakeholders, adapt to changing circumstances, and lead in a complex, regulated environment.

What’s next?

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career. We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.