General Manager

TN United Kingdom; Croydon; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations in vibrant residential communities. This pivotal role involves inspiring teams, ensuring exceptional service, and managing budgets effectively. Ideal candidates will have experience in BTR, PBSA, or the hospitality sector, and be committed to delivering outstanding performance. Join a collaborative environment where your leadership can make a significant impact on resident satisfaction and operational excellence.

Qualifications

• Management experience in residential/hotel/student properties.
• Exceptional customer service and negotiation skills.

Responsibilities

• Manage operational and budgetary aspects of the development.
• Provide leadership and ensure high standards of resident satisfaction.
• Identify and implement operational improvements.

Skills

Management experience

Customer service

Negotiation skills

Client relationship management

Health & Safety knowledge

IT skills

Proactive attitude

Job description

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Are you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence? We are currently working with a leading BTR managing operator seeking a General Manager to join their team. You will play a pivotal role in operations and delivering exceptional service to residents. If you have BTR experience or are currently in the PBSA (Purpose Built Student Accommodation) or Hospitality sector, keep reading.

Location: Croydon

Hours of work: 40 hours per week, mainly Monday to Friday (flexibility required to meet business needs)

Key Responsibilities:

• Manage all aspects of operational and budgetary management for the development, ensuring exceptional customer service.
• Foster collaboration between onsite employees, Central teams, and head office support to deliver efficient and value-driven management services.
• Uphold high standards of resident service and satisfaction.
• Provide inspirational leadership to a team focused on continuous improvement and outstanding performance.
• Develop and manage the building's budget effectively and efficiently.
• Act as a role model for organisational values, promoting positive staff engagement and effective communication.
• Recruit, develop, and retain talent through effective people management.
• Implement clear processes, procedures, and quality measures; act as a coach and mentor.
• Identify and implement operational improvements to enhance customer service and address issues promptly.
• Develop and report on Key Performance Indicators (KPIs) to monitor operational effectiveness.
• Act as a brand guardian, ensuring consistent communication and commercial awareness across all online platforms.

Accountabilities:

• Ensure compliance with legal and regulatory requirements, particularly Health and Safety.
• Foster a sense of community through online engagement and hosting events.
• Meet occupancy and income targets while controlling costs and minimising gross to net leakage.

Experience Required:

• Management experience in residential/hotel/student or similar property background.
• Lettings experience with a track record of achieving targets.
• Exceptional customer service and negotiation skills.
• Effective client relationship management.
• Proficiency in Health & Safety and legislative knowledge.
• Strong IT skills and knowledge of building management.
• Flexible, proactive, positive, and can-do attitude.
• Committed to delivering and executing plans.
• Calm under pressure with attention to detail and accuracy.

Additional Requirements:

• We seek professionals who are innovative, passionate, and effective in their roles, truly engaging with customers.