General Manager

Fullers Group; Maidenhead; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

GM bonus up to 100% salary

Food & drink discount across Fuller’s

Healthcare cash plan

Induction and training

Wagestream access

Discounted hotel stays

Job summary

Bel & The Dragon, Cookham is seeking a General Manager to lead a historic coaching inn with a strong restaurant and hotel offering. You will oversee front-of-house operations, guest experience, and team performance while building lasting relationships within the community.

The role requires a commercially minded leader who can drive profitability, uphold service excellence, and create a welcoming, high-energy atmosphere for both guests and staff.

Qualifications

• Demonstrated ability to motivate and lead hospitality teams.
• Strong commercial mindset with focus on profitability and guest experience.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead front-of-house operations and guest experience across pub and hotel.
• Develop relationships with the local community and guests to drive loyalty.
• Oversee team performance and implement standards in service and food quality.

Skills

Leadership

Commercial acumen

People management

Excellent communication

Customer service excellence

Job description

Bel & The Dragon, Cookham
General Manager vacancy
Up to £60,000 plus bonus and great benefits

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what's next? – define the essence of who we are.

This is a truly special role, being the key figure in one of the country's oldest coaching inns.

On site there is a strong team with newly appointed Head Chef and two Deputy Managers supporting you front of house.

Sales peak in the winter but remain strong throughout the summer with its large outdoor terrace. The split is in favour of food, 60/40, with it's 10 beautiful bedrooms equating to 10-20% of overall revenue; the hotel is proving especially popular since its investment.

Cookham is an affluent area with the leader of the business needing to play a role within the community, and developing relationships will be key to its continued success. A natural host and floor first mentality is a key attribute for the applicant to have.

This is a live-out position.

What we can offer you:

• Our General Manager contracts are 40 hour a week over 5 days, business needs can influence this but we never "celebrate" working too many hours!!
• GM bonus is up to 100% of your salary
• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a General Manager:

• Pride in being the driving force behind the success of the business.
• Someone who can motivate and support the team as well as create a special atmosphere for customers.
• A commercially minded individual.
• A confident manager with great decision‑making skills.
• Ability to take ownership of problems.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.