Front of House Assistant Hertfordshire

Aluminiosteverga; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Michelin-starred chef masterclasses

Development courses Levels 2–7

Discounts and cashback

Cycle-to-work

Freedom Friday

Free lunch every workday

Mental Health Charter app access

Parental leave enhancements

Fertility leave

Grandparent leave

Job summary

BM Caterers is hiring a Customer Service Assistant / General Assistant to join our catering team. The role runs Monday to Friday, 7:00-15:30, totaling 40 hours per week, at Pelham National Grid Substation, Stocking Pelham, Hertfordshire.

Responsibilities include monitoring counters and chillers, ensuring cleanliness and stock, and delivering prompt service while confidently engaging with customers. Certifications in Food Safety Level 2 and Health & Safety Level 2 are expected, along with prior

Qualifications

• Food Safety Level 2 and Health & Safety Level 2 certificates.
• Previous experience working in a customer service environment.
• Good merchandising skills and till experience.

Responsibilities

• Monitor counters and chillers to ensure cleanliness, stock, and presentation per six principles.
• Communicate confidently with customers and collect feedback to enhance service quality.
• Listen to instructions from the manager and provide prompt, efficient service.
• Ensure a positive customer experience through attentive and accurate service.

Skills

Customer service

Communication skills

Attention to detail

Listen and follow instructions

Education

Food Safety Level 2

Health & Safety Level 2

Tools

Till experience

Merchandising skills

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a Catering Assistant position to work from Monday to Friday, 7:00-15:30 (40 hours per week).

Location:Pelham National Grid Substation, Stocking Pelham, Hertfordshire, SG9 0JB

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website