General Assistant

Harri; Hatfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

Michelin-starred chef masterclasses

Development courses levels 2-7

Discounts & cashback

Cycle-to-work scheme

Freedom Friday volunteering day

Free lunch

Mental Health App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

BM Caterers is recruiting a Customer Service Assistant / General Assistant to join our team in Hatfield. The role is 30 hours per week, 5 days out of 7, with shifts from 13:30 to 20:00. You will monitor counters and chillers, ensure cleanliness, and deliver prompt customer service while adhering to food safety standards.

Experience in customer service and till handling is preferred. Benefits include birthday day off, training courses, and access to perks such as discounts, cycle-to-work, and

Qualifications

• Food Safety Level 2 certification
• Health & Safety Level 2 certification
• Experience in customer service and till handling

Responsibilities

• Monitor counters and chillers for cleanliness, stock and presentation
• Listen to supervisor instructions and provide prompt service
• Communicate confidently with customers and gather feedback
• Follow food safety procedures and maintain hygiene standards

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a GA position to work 5 out 7, from 13:30 to 20:00 (30 hours per week).

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.

You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times.

You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates.

With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• - An annual day off for your birthday!
• - Monthly masterclasses with Michelin-starred chefs.
• - Fully funded development courses ranging from levels 2 to 7.
• - Discounts and cashback at a wide variety of retail and leisure outlets.
• - Cycle-to-work scheme.
• - Freedom Friday – a paid day off to volunteer at a charity of your choice.
• - Free lunch every workday!
• - 24/7 access to the Mental Health Charter App.
• - Enhanced parental leave benefits.
• - Paid leave for fertility treatments.
• - Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website