General Assistant,

Bartlett Mitchell; Greater London; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

An annual day off for your birthday

Monthly masterclasses with Michelin‑st

Fully funded development courses

Discounts and cashback at retailers

Cycle‑to‑work scheme

Freedom Friday – paid day off to volu

Free lunch every workday

24/7 access to Mental Health Charter

Enhanced parental leave benefits

Paid leave for fertility treatments

Grandparent leave

Job summary

Bartlett Mitchell is hiring a Customer Service Assistant / General Assistant in London to support catering operations across Zones 1 to 3. Responsibilities include barista tasks, serving customers in our restaurants, and assisting with corporate hospitality events, while maintaining cleanliness and food safety standards.

Candidates should have Food Safety Level 2 and Health & Safety Level 2 certificates, with prior customer service experience and till handling skills to provide excellent guest

Qualifications

• Food Safety Level 2 certificate.
• Health & Safety Level 2 certificate.
• Experience in customer service environment.
• Merchandising skills and till experience.

Responsibilities

• Perform barista duties and serve customers in restaurants.
• Assist with corporate hospitality events.
• Monitor counters and chillers to ensure cleanliness and presentation.
• Provide prompt, courteous service and communicate effectively with customers.

Skills

Customer service

Barista

Communication

Till handling

Education

Food Safety Level 2

Health & Safety Level 2

Tools

POS till system

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This Catering Assistant position supports our catering operations across Zones 1 to 3. The role involves duties such as barista responsibilities, serve customers in our restaurants, and/or assisting with corporate hospitality events.Transport costs will be covered upon successful probation of 3 months.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• – An annual day off for your birthday!
• – Monthly masterclasses with Michelin-starred chefs.
• – Fully funded development courses ranging from levels 2 to 7.
• – Discounts and cashback at a wide variety of retail and leisure outlets.
• – Cycle‑to‑work scheme.
• – Freedom Friday – a paid day off to volunteer at a charity of your choice.
• – Free lunch every workday!
• – 24/7 access to the Mental Health Charter App.
• – Enhanced parental leave benefits.
• – Paid leave for fertility treatments.
• – Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website

Location:, London,