Gatehouse Access & Security Operator

Dpdgroupuk1; Smethwick; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on?

Health Kiosks

Vitality at Work

Discounted shopping

Milestone Days off

Eye tests

Job summary

DPD is seeking a reliable Gatehouse Operative to manage day-to-day vehicle movements on and off the site, including LGV, delivery vans, contractors, visitors and international freight forwarders. You will record vehicle and driver details in internal systems to prevent unauthorised access and ensure loads are accounted for.

The role involves operating barriers, coordinating with contractors and colleagues, and delivering excellent customer service.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent interpersonal skills.
• Responsible and trustworthy attitude.
• Ability to use initiative and follow procedures/guidelines.
• Flexible with working hours.
• Proactive and collaborative team player.
• Ability to work alone in busy environments.
• Excellent computer skills.

Responsibilities

• Ensuring only authorised vehicles enter/exit the site (DPD, subcontractors, delivery vehicles).
• Communicating with other departments about vehicle movements.
• Conducting physical checks of vehicle details, seals and security measures.
• Ensuring reported empty trailers arriving/departing are checked.
• Working as part of a team to deliver gatehouse security and customer service.
• Coordinating activities between contractors, employees and visitors.
• Liaising with emergency services and third-party organisations.

Skills

Strong communication

Interpersonal skills

Customer service

Computer skills

Reliability

Job description

DPD is seeking a reliable Gatehouse Operative to manage day-to-day vehicle movements on and off the site, including LGV, delivery vans, contractors, visitors and international freight forwarders. You will record vehicle and driver details in internal systems to prevent unauthorised access and ensure loads are accounted for.

The role involves operating barriers, coordinating with contractors and colleagues, and delivering excellent customer service.