Gastroenterology Medical Secretary

Betsi Cadwaladr University Health Board; Penrhos Garnedd; On-site; GBP 21,000 - 27,000; Full time

Job summary

BCUHB North Wales is seeking a proactive medical secretary to support consultants and the wider team in delivering high-quality patient care. The role involves audio typing, handling medical records, and providing comprehensive secretarial support in a dynamic clinical environment.

You will work closely with administrative, nursing, and medical colleagues, maintain patient confidentiality, and contribute to efficient service delivery.

Qualifications

• Good attention to detail and clear communication.
• Interpersonal skills for team work and patient contact.

Responsibilities

• Provide audio typing of clinical letters and manage medical records.
• Coordinate workload and prioritise own tasks in a busy secretarial environment.
• Support KPI delivery and liaise with consultants and junior staff.
• Maintain patient confidentiality and ensure high standards of customer care.
• Coordinate duties remotely when required across the Health Board.

Skills

Attention to detail

Communication

Interpersonal skills

Job description

The successful candidate will join and contribute to a dynamic and busy Medical Team. The role will be working closely with Consultants and their juniors as well as liaising closely with other members of the team supporting the delivery of high quality patient care.

The role will involve working closely with administrative, other secretarial, nursing and medical colleagues to providing a comprehensive secretarial support service. The post holder will be required to undertake audio typing of clinical letters, other annotation, medical records handling, filing and other administrative tasks. You will need to have good attention to detail, communication and interpersonal skills. You must have the ability to work as part of a team as well as independently; using your initiative to contribute to the smooth running of this busy area. The post holder must have the ability to manage their workload efficiently and effectively.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

Main duties of the job

Working with the team the post holder will support the key performance indicators that have been set for each speciality and make decisions in prioritising own workloads.

The post holder will deal with relevant correspondence, telephone or personal enquiries efficiently and effectively.

Contribute to projects or duties to ensure excellent service delivery as directed by the senior secretary/line manager, consultant or other colleagues.

When applicable have the ability to coordinate duties and tasks remotely as a medical secretary could be at various locations across the Health Board.

Work with the senior medical secretary to instigate/agree escalation procedures where standards fall below a satisfactory level and agree new interim key performance indicators.

The post holder will be expected to undertake any additional duties and responsibilities to ensure that service delivery is effectively maintained.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.