Senior Medical Secretary & Admin Lead

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 21,000 - 27,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales seeks an experienced medical secretary to support the Gastroenterology Team within the Medicine Directorate. You will work independently and as part of a team, handling urgent and routine correspondence while maintaining patient confidentiality and high standards of care.

Role requires excellent time management, organisation and ability to prioritise workloads to meet deadlines.

Qualifications

• Experience coordinating administration activities.
• Experience working as a medical secretary.
• Experience organising workload and people.
• Excellent written and verbal communication skills.
• Advanced typing and keyboard skills.

Responsibilities

• Provide comprehensive secretarial support to the Gastroenterology Team.
• Maintain patient confidentiality and deliver a high-quality administrative service.
• Oversee day-to-day admin activities and support the line manager.

Skills

Excellent communication skills

Advanced typing skills

Will work unsupervised

Excellent organisational skills

Will prioritise own workload

Minute taking experience

Customer focused approach

Education

NVQ Business administration L4 or equivalent experience

City & Guilds (AMSPAR) Level 3 Diploma in Medical administration or equivalent medical secretary experience

RSA /OCR level 3 or equivalent experience or qualification in typing

ECDL or equivalent experience

Tools

Microsoft Office applications

Job description

Job Overview

We are looking for an enthusiastic, self-motivated and experienced medical secretary to provide comprehensive secretarial support to the Gastroenterology Team within the Medicine Directorate. The successful candidate will be able to work on their own initiative and as part of a team. The post holder will be able to work within time constraints and meet deadlines while demonstrating good organisational skills and the ability to maintain reliable records. The post holder will have previous Medical Secretary Experience, possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines while producing work to the highest standards. The post holder will ensure the delivery of a comprehensive high quality medical secretarial and administrative service to the consultant, doctor and junior medical team and specialist nursing teams, other health professionals. The post holder will be responsible for the guidance, supervision and direction of the admin team dealing with day to day issues to oversee the smooth running of the department and provide support to the line manager.

Main duties of the job

The post-holder must also have the ability to work both independently and as part of a team, using discretion, judgement and initiative. Excellent written and verbal communication skills are essential, together with a keen eye for detail, and the ability to process and generate urgent and routine correspondence. The Candidates must be able to maintain patient confidentiality, and ensure a high standard of customer care at all times. It is essential that the successful candidate has a flexible approach to work, to meet the demands of the service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• NVQ Business administration L4 or equivalent experience Or City & Guilds (AMSPAR) Level 3Diploma in Medical administration or equivalent medical secretary experience
• RSA /OCR level 3 or equivalent experience or qualification in typing
• ECDL or equivalent experience

Desirable criteria

• Management qualification or working towards
• NVQ 3 Customer Service

Experience

Essential criteria

• Experience of coordinating administration activities.
• Experience of working as a medical secretary
• Experience of organising workload and people

Desirable criteria

• Previous NHS Experience

Skills

Essential criteria

• Excellent communication skills
• Advanced typing skills
• Will work unsupervised
• Excellent organisational skills
• Will prioritise own workload
• Minute taking experience

Knowledge

Essential Criteria

• Evidence of Continual Personal development
• Knowledge and ability to use Microsoft office applications

Desirable criteria

• ESR Self Service (or equivalent experience using it)
• Knowledge of Referral To Treatment process (RTT)

Personal Qualities

Essential Criteria

• Good team working ethic
• Enthusiasm and commitment
• Proactive and positive attitude
• Be innovative to meet the challenges of a changing organisation
• Customer focused approach

Other

Essential criteria

• If required be able to travel between sites if relevant to the demands of the post

Desirable criteria

• Welsh speaker