Garment Quality & Fulfilment Lead

THE REAL MCCOY'S; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premium garment brand in the United Kingdom is seeking a Garment Quality & Fulfilment Lead to manage their fulfilment operations. This hands-on leadership role requires expertise in garment care and quality standards, ensuring received stock meets high-quality criteria. Responsibilities include overseeing stock receiving, order fulfilment, packaging excellence, and team management. Ideal candidates will have a fashion degree or significant luxury retail experience, strong leadership, and organizational skills, and a keen appreciation for premium garments.

Qualifications

• Significant experience in luxury retail or fashion operations.
• Understanding premium garments and quality construction.
• Natural leadership ability with experience in training others.

Responsibilities

• Oversee all aspects of the fulfilment cycle.
• Manage booking-in of new inventory and quality inspections.
• Take ownership of packaging presentation and quality checks.
• Maintain an organized and presentation-focused warehouse.

Skills

Fashion knowledge

Attention to detail

Leadership skills

Organizational skills

Knowledge of garment care techniques

Education

Fashion degree or relevant experience

Tools

Inventory management systems

Shopify

Job description

Overview

The Real McCoy's seeks an exceptional Garment Quality & Fulfilment Lead to take ownership of our entire fulfilment operation and maintain the standards that protect our reputation as one of the industry's most respected brands for garment quality.

This is a hands-on leadership role where you'll both execute and oversee all aspects of our fulfilment cycle, from the moment stock arrives to the moment it reaches our customers' hands. You'll need to be both comfortable overseeing junior fulfilment associates, as well as practically executing yourself, through all areas of receiving new stock, preparing customer orders and processing returns; but more importantly, you'll be the guardian of our quality standards at every single touchpoint.

Key Responsibilities

Stock Receiving & Quality Assurance

• Manage the booking-in of all new inventory, meticulously verifying deliveries against purchase orders
• Conduct comprehensive quality inspections on incoming garments, ensuring every piece meets our exacting standards before it enters our warehouse
• Identify and document any discrepancies, defects, or quality issues, liaising with our HQ in Japan where necessary

Order Fulfilment & Garment Preparation

• Oversee the picking, preparation, and packing of customer orders with meticulous attention to detail
• Personally ensure each garment leaving our warehouse is presentation-perfect: steamed to remove creases, free of loose threads, lint-rolled, and immaculately finished
• Understand that garment preparation is not just a practical task, it's the final craft touch that defines our customers' unboxing experience and reinforces our brand's premium positioning
• Maintain rigorous quality checks throughout the packing process to guarantee accuracy and condition

Packaging Excellence

• Take full ownership of our packaging presentation, selecting and procuring packaging materials that reflect our brand values
• Continuously evaluate and propose improvements to packaging design, materials, and processes
• Ensure every package that leaves our facility is a reflection of our commitment to quality and attention to detail

Returns Processing

• Quality-check every returned garment, assessing condition and determining suitability for resale
• Process returns efficiently while maintaining detailed records of return reasons and quality issues
• Ensure returned items are properly prepared and returned to inventory

Warehouse Standards & Team Leadership

• Maintain an organised, efficient, and presentation-focused warehouse environment
• Oversee junior fulfilment team members, instilling quality-first practices
• Set and uphold operational standards that reflect our brand's premium reputation
• Monitor team performance and provide ongoing feedback to ensure consistency

What we're looking for...

Essential

• Fashion degree OR significant experience in luxury retail / fashion operations
• Understand premium garments, recognise quality construction, and know how different materials and fabrics should be handled and cared for
• A genuine appreciation for high-quality garments and an eye for detail that borders on obsessive
• Practical knowledge of fabric types and their specific care requirements (understanding how to handle cashmere vs. silk vs. technical fabrics, etc.)
• Natural leadership ability with experience in training or mentoring others
• Strong organisational skills and the ability to manage multiple priorities
• Understanding that garment presentation and customer experience are inseparable from brand reputation
• Hands-on expertise in garment care techniques (steaming, finishing, fabric handling)

Desirable

• Experience with or knowledge of brands in our immediate niche
• Background in quality assurance or quality control
• Familiarity with inventory management systems
• Experience with Shopify
• Experience in packaging design or procurement
• Knowledge of textile science or garment construction
• Written communication skills to allow you to handle basic customer service scenarios connected to your role

Why This Role Matters

In many businesses, fulfillment is purely operational. In ours, we consider it the final step in a meticulous process that begins with vintage garment research, through to design and manufacturing of best-in-industry quality garments. We prioritise the standard of execution over the volume of items out of the door. Therefore, the role carries a high level of respect throughout the company and you will be integral to our international operation.