Game Technician

Andretti Indoor Karting & Games; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier entertainment venue in the United Kingdom is seeking an Andretti Associate to provide exceptional guest service. The ideal candidate will have over a year of experience in guest service within hospitality, restaurant, or entertainment, excellent communication skills, and the ability to thrive in a busy environment. Responsibilities include responding to guest needs, assisting with recovery efforts, and collaborating with team members. This role requires physical stamina and a smile throughout the shift.

Qualifications

• 1+ year prior guest service experience in hospitality, restaurant, or entertainment setting.
• Attention to detail and ability to perform duties in a loud environment.
• Ability to use point of sale systems and electronic equipment.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Assist with guest recovery and notify manager for positive experiences.
• Work as a team player to meet guest needs.

Skills

Excellent verbal communication skills

Guest focused

Ability to work in a fast-paced environment

Team player

Job description

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include:

• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT