Gallery Operations Executive

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the art industry is seeking a proactive Gallery Operations Executive in Stoke-on-Trent. The role involves supporting gallery team operations, enhancing retail efficiency, and driving sales performance through strong communication and data analysis. Ideal candidates will have experience in luxury retail or commercial art galleries, possess excellent communication skills, and be able to manage operational challenges effectively. This position offers opportunities for career growth and a supportive work environment.

Benefits

33 days annual leave including Bank Holidays

Employee discount scheme on art portfolio

Contributory employee pension scheme

Promotion and progression opportunities

Social events throughout the year

Benefits and discounts on food, drink, and retailers

Free HQ and Operations parking

Qualifications

• Experience improving retail processes and supporting commercial objectives.
• Excellent written communication to create instructional content.
• Self-motivated and comfortable with data analysis.

Responsibilities

• Act as first-line support for gallery teams and troubleshoot operational queries.
• Write and distribute operational guidance to retail teams.
• Manage shared inboxes and ensure swift resolution of issues.

Skills

Communication

Organizational skills

Data analysis

Interpersonal skills

Problem solving

Education

Experience in retail operations or head office support role

Background in luxury retail or similar customer-focused industries

Tools

Microsoft Office

Job description

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Gallery Operations Executive, stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Clarendon Fine Art are looking for a proactive and commercially aware Gallery Operations Executive to support the performance and efficiency of our nationwide art galleries. This is a pivotal role designed for someone with strong retail knowledge and a passion for driving continuous improvement in a dynamic, fast-paced environment.

You’ll be a key point of contact for our gallery teams, ensuring seamless day-to-day support, improving operational processes, and helping drive sales performance through effective communication, data analysis, and project support.

This role would suit someone who has experience in:

• Working within a luxury retail or commercial art gallery environment with experience in head office or multi-site retail support who understand high-end customer service expectations.
• Someone with experience in retail communications, sales analysis, or project coordination who has experience in improving processes and affecting change.

Key Responsibilities

• Retail Support: Act as a first-line support function for our gallery teams, responding promptly to day-to-day operational queries. Provide clear guidance, troubleshoot challenges, and ensure retail teams feel supported in delivering a seamless client experience.
• Communications: Write and distribute clear, engaging, and meaningful updates, operational guidance, and best-practice documents to inform and inspire retail teams. Ensure messages are aligned with business priorities and presented in a tone consistent with our brand.
• Intranet Management: Design, maintain, and regularly update content on the company intranet to ensure all retail resources are accurate, accessible, and up to date. Contribute to making the intranet a go-to hub for gallery information, tools, and news.
• Inbox Oversight: Take ownership of multiple shared inboxes, managing incoming messages with professionalism and urgency. Triage effectively, provide accurate responses, and escalate issues when appropriate to ensure swift resolution.
• Operational Processes: Continuously review and propose refinement to retail operational processes to improve efficiency, reduce friction, and enable teams to focus on client-facing activity. Collaborate cross-functionally to embed improvements across departments.
• Event Support: Assist in the coordination and delivery of gallery events, including logistics, materials, and post-event follow-up. Support onsite where required, including occasional evening and weekend availability.
• Sales Analysis & Reporting: Gather and interpret data related to gallery sales, promotions, and events. Produce insightful reports that highlight trends, successes, and areas for improvement, helping inform strategic and operational decisions.
• Project Support: Play an active role in driving forward key retail initiatives and projects. Provide hands-on support from planning through to implementation, ensuring that projects are delivered on time and contribute to continuous improvement.
• Problem Solving: Identify recurring or emerging operational issues affecting galleries. Work collaboratively to develop and implement practical, scalable solutions that enhance team performance and client satisfaction.

Your Experience & Background:

• Experience in a retail operations or head office support role.
• Background in luxury retail, art, or similar customer-focused industries.
• Proven experience improving retail processes and supporting commercial objectives.

Key Skills & Attributes:

• Excellent written communication - able to create motivating and instructional content.
• Highly organised and able to manage multiple tasks and deadlines with confidence.
• Comfortable with data - able to analyse performance metrics and draw insights.
• Commercially minded - understands how to support sales through operational excellence.
• Strong interpersonal skills - able to liaise effectively with all levels, including Directors.
• Self-motivated with a high level of initiative and ownership.
• Calm under pressure, with a solutions-focused mindset.
• Proficient in Microsoft Office, especially Excel and Word.
• A confident, positive ambassador for the brand.

Why choose us?

• 33 days annual leave (including Bank Holidays).
• We offer a fantastic employee discount scheme on our portfolio of art work.
• Contributory employee pension scheme.
• Develop and advance your career with promotion and progression opportunities.
• Join the wider company at social events throughout the year.
• We offer you benefits and discounts including food, drink, retailers and fun days out!
• Free HQ and Operations parking

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