Customer Operations Executive

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in escrow services is looking for a Customer Operations Executive to support their team in Bolton. This full-time role involves ensuring customer satisfaction through effective handling of post-sales processes and maintaining strong communication. You will be a vital contact point for both customers and internal departments, contributing to the mission of safeguarding digital assets.

Qualifications

• Experience in customer service or sales support environment.
• Ability to operate in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide day-to-day support to the Customer Operations Team.
• Ensure adherence to departmental SLAs.
• Handle customer onboarding and post-sales experience.

Skills

Time Management

Customer-Centric Attitude

Communication

Interpersonal Skills

Decision Making

Job description

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Customer Operations Executive, Bolton, Greater Manchester

Client: Escode, Part of NCC Group

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

12 Month FTC (Full-time)

Thank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential.

We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive.

About Escode

Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.

As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.

Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.

The Opportunity

The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.

The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.

Key Accountabilities:

• Provide day-to-day support to the team, being a key contact for all matters related to the execution of the role.
• Ensure that departmental SLAs are being adhered to.
• Set up new contracts in the system, add new customer accounts, create verification projects so customers can be invoiced without delays.
• Review new sales opportunities and ensure they are compliant with the company’s expectations, and processes are followed.
• Be a key point of contact for the business to process contract amendments, customer terminations, contact and account amendments, add contract lines for invoicing.
• Support the business with internal/external audit requests when required.
• Support system process testing to aid departmental process and procedure development when needed.
• Work to ensure excellent onboarding and post-sales customer experience, providing a single contact point for queries and issue resolution.
• Oversee the administration within the renewals process to ensure effective hand-off from sales/retention activity to invoicing, with timely and accurate renewal invoices.
• Ensure all data processing complies with GDPR and escalate where necessary.
• Document processes and keep process guides up to date.
• Train new starters when required.
• Process customer terminations promptly and efficiently, with a focus on cross-skilling to increase capacity and improve the process.

Technical Skills:

• Experience working in a fast-paced environment with multiple internal and external touchpoints.
• Excellent time management skills with the ability to prioritize and make decisions.
• Remain calm during change or pressure.
• Strong customer-centric attitude.
• Excellent communication and interpersonal skills.
• Experience in customer service or sales support environment.

About your application

We review every application and will contact you if your skills and experience match. If you don’t hear back within 10 days, your CV may be kept for future opportunities. Please monitor our career page for other roles.

If you do not want us to retain your details, email [emailprotected]. All personal data is held in accordance with our Privacy Policy. We support diversity and workplace flexibility. Please inform us of any reasonable adjustments needed during the application process.