Customer Operations Executive

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a Customer Operations Executive in Manchester to support the Customer Operations Team. This full-time role involves managing post-sales processes and ensuring high-quality customer service. The candidate will play a key role in onboarding new customers and maintaining compliance with operational standards.

Qualifications

• Experience in customer service/sales support environment.
• Ability to manage multiple priorities effectively.
• Experience working in a fast-paced environment.

Responsibilities

• Support the Customer Operations Team in executing post-sales processes.
• Ensure compliance with departmental SLAs and process contracts.
• Provide an excellent onboarding experience for customers.

Skills

Time Management

Customer-Centric Attitude

Communication

Interpersonal Skills

Job description

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Customer Operations Executive, Manchester

Client: Escode, Part of NCC Group

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

12 Month FTC (Full-time)

Thank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential.

We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive.

About Escode

Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.

As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.

Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.

The Opportunity

The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.

The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.

Key Accountabilities:

• Provide day-to-day support to the team, being a key contact for all matters related to the execution of the role.
• Ensure that departmental SLAs are being adhered to.
• Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays.
• Review new sales opportunities and ensure they are compliant with company expectations, and processes are followed.
• Be a key point of contact for the business to process contract amendments, customer terminations, contact and account amendments, add contract lines for invoicing.
• When required, support the business with internal/external audit requests.
• Support with system processes testing to aid the development of departmental processes and procedures.
• Work to ensure that customers, both new and existing, receive an excellent onboarding process, and then subsequently an excellent post-sales customer experience through the provision of a single contact point for query and issue resolution.
• Oversee the administration within the renewals process to ensure effective hand-off from sales/retention activity to invoicing, and that renewal invoices are issued on a timely and accurate basis without re-work within the invoicing team.
• Ensure all data is processed in line with GDPR requirements and escalated to appropriate channels where required.
• Document processes in Customer Operations team when needed and ensure process guides are kept up to date.
• Train new starters when required.
• Ensure that confirmed customer terminations are processed timely and efficiently through cross-skilling to increase capacity, and focus on improving the terminations process.

Technical Skills:

• Experience working in a fast-paced environment with multiple touchpoints internally and externally.
• Excellent time management skills with the ability to constantly assess priorities and make sensible decisions.
• Able to remain calm during periods of change or pressure.
• Strong customer-centric attitude.
• Excellent communication and interpersonal skills.
• Experience working in a customer service/sales support environment.

About your application

We review every application received and will contact you if your skills and experience match our requirements. If you don’t hear from us within 10 days, please keep an eye on our career opportunities for other suitable roles. We may retain your CV in our database for future vacancies.

If you do not want us to retain your details, please email [emailprotected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and workplace flexibility. If you require reasonable adjustments during the application process, please inform us at any stage.