Furniture Technician/Service Upholsterer

DFS Furniture PLC; Belfast; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a leading sofa retail specialist as a Furniture Repair Technician/Service Manager. You'll travel to customers' homes to provide expert repairs, ensuring exceptional service and customer satisfaction. If you have great upholstery skills and a passion for customer service, we want to hear from you!

Benefits

Generous holiday allowance

Enhanced maternity, paternity and adoption leave

High street & online discounts

Discounted Gym and Cinema memberships

Qualifications

• Great Upholstery Skills to repair various upholstery pieces.
• Customer-Centric Approach to deliver exceptional service.
• Excellent Communication for best customer experience.

Responsibilities

• Conduct repairs in customers' homes as a Mobile Furniture Repair Technician.
• Ensure an unparalleled customer experience in every interaction.

Skills

Upholstery Skills

Customer Service

Communication

Enthusiasm

Job description

Your new role

As a Furniture Repair Technician/Service Manager, you'll have the opportunity to showcase your skills by visiting our valued customers' homes and conducting repairs as needed. Putting the customer at the forefront of everything you do, you'll ensure an unparalleled experience with each interaction.

What you'll be doing

Mobile Expertise: As a Mobile Furniture Repair Technician, you'll be on the go, traveling to our customers' homes to provide expert repairs.

Full Driving License: You'll need a full driving license to navigate to our customers' locations efficiently and safely.

Join us in creating memorable experiences for our customers and contributing to the success of our team. If you're passionate about craftsmanship, customer service, and making a difference, we want to hear from you!

The role is for you if...

Great Upholstery Skills: Your expertise will enable you to adeptly repair a variety of upholstery pieces directly in our customers' homes.

Customer-Centric Approach: Your genuine care for our customers will drive you to consistently deliver exceptional service.

Excellent Communication: Clear and effective communication is key to providing the best customer experience possible.

Enthusiasm: We value enthusiasm and positivity, and we thrive when our team members are genuinely excited about their work.

About DFS

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.

• Excellent Salary
• Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get! Opportunity to purchase additional holidays each year!
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
• Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
• Discounted Gym and Cinema memberships to help you unwind
• Salary £34,675 + Bonus + Benefits
• Frequency Annual
• Contract Type Full Time
• Closing Date 11 June, 2025
• Job Category Office and Home Working
• Business Unit DFS Central
• Location 49 Boucher Road Belfast, United Kingdom (Incl. Northern Ireland)