Funeral Care & Arrangements Specialist

CO-OP; Sefton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounts on Co-op products and other常

23 days holidays (pro rata)

Pension with employer contributions

Employee Assistance Programme

Virtual GP and eye tests

Career development and apprenticeships

Stream pay app access

Inclusive, supportive team

Job summary

Co-op Funeralcare in the United Kingdom is seeking a role that involves personal contact with clients and the deceased, handling arrangements, invoicing and documentation. Training is provided, with a strong emphasis on empathy and respectful service to families and communities.

The position requires excellent communication and the ability to work with numbers and various digital systems, while maintaining a professional and caring environment.

Qualifications

• Experience in customer service preferred.
• Excellent communication and empathy are essential.
• Ability to handle cash and basic numbers accurately.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, including arranging visits.
• Ensure the funeral home is clean, safe and welcoming at all times.
• Use digital systems to manage client documentation, arrangements and invoicing.
• Refer regulated work (funeral plans) to the Funeral Plan Arrangers.
• Assist with manual handling and preparation of the deceased as trained.
• Accurately update client management applications and records.

Skills

Customer service

Empathy

Communication

Attention to detail

Cash handling

IT skills

Tools

CRM systems

Mobile devices

Job description

Co-op Funeralcare in the United Kingdom is seeking a role that involves personal contact with clients and the deceased, handling arrangements, invoicing and documentation. Training is provided, with a strong emphasis on empathy and respectful service to families and communities.

The position requires excellent communication and the ability to work with numbers and various digital systems, while maintaining a professional and caring environment.