Mobile Funeral Care Coordinator

Co-op Group; Hook; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Discounts on Co-op products and other%

Pension with up to 10% employer 贡献

23 days holidays (pro rata)

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Job summary

Co-op Funeralcare in the UK is hiring for a full-time Funeralcare Associate covering Hook and surrounding areas. The role is 37.5 hours per week, Monday to Friday, 9am-5pm, with travel to multiple local towns.

You’ll need a full UK driving license for this mobile position and complete training provided by us. Duties include client liaison, arranging family visits, handling funeral preparations, and ensuring a respectful, compliant service.

Qualifications

• You’ll need a full UK driving licence to be mobile across multiple sites.
• Good communication skills, written and spoken, to engage with clients and colleagues.
• Numeracy skills for cash handling, discounts, data entry and invoicing.
• Strong attention to detail to ensure regulatory compliance and accurate records.
• Proficient IT skills to use devices and client management systems.
• High level of empathy, discretion and care when supporting families.
• The role involves physical tasks such as moving coffins as part of duties.
• Ability to work independently when travelling to visits or managing a branch.

Responsibilities

• Travel to meet clients and build relationships across the community.
• Support clients in person and over the phone; arrange family visits and answer questions.
• Ensure the funeral home is clean, safe, and welcoming; report maintenance issues.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work (funeral plans) to the Funeral Plan Arrangers team.
• Assist with manual handling of coffins and care/preparation of the deceased.
• Update client management applications with accurate, timely information.

Skills

UK driving licence

Communication

Numerical skills

Attention to detail

IT literacy

Empathy

Physical ability

Independence

Job description

Co-op Funeralcare in the UK is hiring for a full-time Funeralcare Associate covering Hook and surrounding areas. The role is 37.5 hours per week, Monday to Friday, 9am-5pm, with travel to multiple local towns.

You’ll need a full UK driving license for this mobile position and complete training provided by us. Duties include client liaison, arranging family visits, handling funeral preparations, and ensuring a respectful, compliant service.