Funeral Arranger & Administrator

CPJ Field; Winslow; On-site; GBP 21,000 - 28,000; Full time

Job summary

CPJ Field & Company Ltd, a family-owned funeral company, is seeking a Funeral Arranger/Administrator to join Heritage & Sons Funeral Directors in Winslow. The role is full-time (39 hours per week) and involves supporting the Funeral Director to arrange and plan funeral services with care and discretion.

You will work in a small team, attend full training, and duties include answering calls, banking, card payments, and general admin while ensuring a welcoming funeral home environment.

Qualifications

• Caring, empathetic and confident by nature.
• Able to understand and address the needs of the bereaved.
• Competent administrator with accuracy and attention to detail.
• Computer literate with MS Word and Excel.
• Flexible and adaptable to organisation needs.
• Calm, efficient and compassionate demeanour.
• Reliable, honest and able to maintain confidentiality.

Responsibilities

• Follow the CPJ Field way of funeral arranging; full training provided.
• Answer calls politely; take, record and forward messages.
• Accompany the family to Chapel of Rest.
• Sale of monumental masonry and pre-paid funerals (training provided).
• Daily banking of monies received for funeral accounts.
• Process card payments.
• General office admin including photocopying and filing.
• Keep the Funeral Home clean, tidy and welcoming.
• Attend full day training sessions; travel may be required.

Skills

Caring

Empathetic

Attention to detail

MS Word & Excel

Flexible

Calm demeanor

Reliability

Confidentiality

Bereaved support

Job description

CPJ Field & Company Ltd, an independent and family owned funeral company, require a very special person to join our team dedicated to serving families at one of the most difficult times in their lives. We currently have a position for a full-time Funeral Arranger/Administrator (working 39 hours per week) for our Heritage & Sons Funeral Directors situated at Winslow, Buckinghamshire. Job share may be considered for the right candidate, and this can be discussed at interview.

You will be working with and providing support to the Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. The post holder will be required to work flexibly in a tight knit team environment.

Key Duties of the Post

• Follow the CPJ Field way of funeral arranging for which full training will be given
• Answering the telephone in a polite and efficient manner. Taking, recording and forwarding accurate messages.
• Accompanying family of the deceased to our Chapel of Rest
• Sale of monumental masonry and pre-paid funerals for which full training will be given.
• Daily banking of monies received in settlement of funeral accounts.
• Processing of card payments
• General office administration including photocopying and filing
• Ensuring that the Funeral Home is clean, tidy and welcoming at all times.
• You will be required to attend full day training sessions to develop skills and knowledge. There is a Funeral Arranger/Administrator training course. The successful candidate must therefore be able to attend this course, be able to travel and depending on the location of the course, possibly stay away.

Personal Skills Required

• Caring, empathetic and confident nature
• Understand and be able to address the needs of the bereaved
• A competent administrator, accurate, with excellent attention to detail
• Computer literate including MS Word and Excel
• Flexible attitude – adaptable to the needs of the organisation
• Demonstrate a calm, efficient and compassionate demeanour
• Reliability, honesty and a commitment to maintaining confidentiality at all times