Compassionate Funeral Arranger & Administrator

CPJ Field; Polegate; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

CPJ Field & Company Ltd: Funeral Arranger/Administrator required for Haine & Son Funeral Directors in Polegate, East Sussex. This full-time, 39-hour per week role involves assisting the Funeral Director, arranging services and supporting grieving families with compassion and professionalism.

You will handle telephone enquiries, banking and payments, and undertake general admin while ensuring a respectful, welcoming environment and compliance with training and confidentiality requirements.

Qualifications

• Experience in administering funeral-arranging or similar roles.
• Ability to handle sensitive bereavement with discretion.
• Strong organisational and communication skills.

Responsibilities

• Follow CPJ Field funeral arranging process; full training provided.
• Answer telephone politely; record and forward messages.
• Accompany families to Chapel of Rest.
• Assist with sale of pre-paid funerals and monumental masonry; training given.
• Process daily banking and card payments.
• General office administration including photocopying and filing.
• Keep the funeral home clean, tidy and welcoming.
• Attend full-day training courses; possible travel or overnight stays.

Skills

Empathy

Attention to detail

Organisational skills

Computer literate

Tools

MS Word

Excel

Job description

CPJ Field & Company Ltd: Funeral Arranger/Administrator required for Haine & Son Funeral Directors in Polegate, East Sussex. This full-time, 39-hour per week role involves assisting the Funeral Director, arranging services and supporting grieving families with compassion and professionalism.

You will handle telephone enquiries, banking and payments, and undertake general admin while ensuring a respectful, welcoming environment and compliance with training and confidentiality requirements.