Funeral Arranger & Administrator

CPJ Field; Tring; On-site; GBP 21,000 - 27,000; Full time

Job summary

CPJ Field & Company Ltd in Tring, Hertfordshire, is seeking a dedicated Funeral Arranger/Administrator to support the Funeral Director and coordinate funeral services. This full-time role (39 hours per week) involves arranging ceremonies, handling telephone enquiries, and ensuring smooth office administration.

The successful candidate will attend full training, travel as needed for courses, and work flexibly within a tight-knit team, with a warm, compassionate approach for bereaved families.

Qualifications

• Caring and empathetic nature.
• Excellent attention to detail and accuracy.
• Competent administrator with good MS Word and Excel skills.

Responsibilities

• Assist Funeral Director in arranging and planning funeral services.
• Answer telephone calls, take messages and forward accurately.
• Accompany families to the Chapel of Rest and manage client communications.
• Process payments and handle daily banking related to funeral accounts.
• Ensure the funeral home is clean, welcoming and well-organised.
• Attend required training sessions and travel as needed for courses.

Skills

Empathy

Attention to detail

Administrative skills

MS Word & Excel

Communication skills

Reliability

Job description

CPJ Field & Company Ltd, an independent and family owned funeral company, require a very special person to join our team dedicated to serving families at one of the most difficult times in their lives. We currently have a position for a full-time Funeral Arranger/Administrator (working 39 hours per week) for our Heritage & Sons Funeral Directors situated at Tring, Hertfordshire. Job share may be considered for the right candidate, and this can be discussed at interview.

You will be working with and providing support to the Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. The post holder will be required to work flexibly in a tight knit team environment.

The key duties of the post are as follows:

• Follow the CPJ Field way of funeral arranging for which full training will be given
• Answering the telephone in a polite and efficient manner. Taking, recording and forwarding accurate messages.
• Accompanying family of the deceased to our Chapel of Rest
• Sale of monumental masonry and pre-paid funerals for which full training will be given.
• Daily banking of monies received in settlement of funeral accounts.
• Processing of card payments
• General office administration including photocopying and filing
• Ensuring that the Funeral Home is clean, tidy and welcoming at all times.
• You will be required to attend full day training sessions to develop skills and knowledge. There is a Funeral Arranger/Administrator training course. The successful candidate must therefore be able to attend this course, be able to travel and depending on the location of the course, possibly stay away.

This is a varied role with a difference and would be suited to a candidate who has the following personal skills:

• Caring, empathetic and confident nature
• Understand and be able to address the needs of the bereaved
• A competent administrator, accurate, with excellent attention to detail
• Computer literate including MS Word and Excel
• Flexible attitude – adaptable to the needs of the organisation
• Demonstrate a calm, efficient and compassionate demeanour
• Reliability, honesty and a commitment to maintaining confidentiality at all times